Jobs for People with MS: National MS Society

The Service Advisor initiates automotive services and repairs by addressing customer concerns; recommending needed services and maintenance; verifying warranty and service contract coverage; developing estimates; writing repair orders; selling ethically needed repairs and maintenance; and maintaining customer rapport and records. The Service Advisor position has a strong focus on sales and customer service. Demonstrate ability to work collaboratively in a team-focused environment to ensure the ongoing growth of the business.

Job Responsibilities:

• Address customer concerns by listening to description of symptoms; clarifying description of problems; checking vehicle maintenance records; examining service schedules
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
• Prepares repair orders (ROs) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Communication liaison between the customer and the technician
• Maintains customer rapport by explaining and prioritizing needed vehicle repairs and maintenance; managing customers expectations; obtaining customer's approval of estimates; obtaining and providing contact information (phone numbers, addresses, email addresses); answering questions and concerns; arranging towing and temporary transportation
• Maintains automotive records by recording problems and corrective actions planned
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Requirements:

• Enthusiasm, strong communication skills, positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement
• Previous automotive Service Advisor experience not required
• Require strong verbal and written communications skills
• Required to be able to produce high sales levels, while maintaining high levels of customer satisfaction
• Ability to understand and keep abreast of the federal, state, and local regulations that affect their operations
• Valid Drivers License and clean driving record
• Must consent to and pass a background screen
• Ability to multi-task and work in a fast-paced environment
• Customer focused
• Energetic
• Self-motivated
• Ability to work evenings until 6:00 PM
• Ability to work weekends as business needs dictate
• Maintain or obtain required Toyota Certifications

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to commute/relocate:

• Taylorsville, IN 47280: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)