Jobs for People with MS: National MS Society

Operations is a collection of businesses that provide core support functions to Citi’s banking businesses. Through the centralization of these services, Operations ensures a consistent approach to its shared services and plays a central role in driving consistency and value for the firm as well as its clients. It provides a foundation for infrastructure, processes, and people that enable Citi to achieve its day-to-day operational and its long-term growth goals while focusing on best on class delivery of items such as fraud management and financial and human resources shared services.

The Manager’s Control Assessment (MCA) Operations Architect s a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically, a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business.

Responsibilities:

• Responsible for the strengthening of the control environment for the business group supported.

• Lead the Implementation of Operational Risk Management policy and work with business process owners to ensure consistent implementation within functions.

• Manage the delivery of operational risk assessment results and design strong business metrics that provide line of sight to business control performance.

• Analyze results to provide trending and feedback loop for management oversight, applicable “deep dives” and input to change management of MCA processes

• Partner with risk officers for driving issue mitigation of significant operational breaks, identification of root cause, providing recommendations for future prevention; providing governance to ensure remediation and improvements.

• Partner with Global Functions, including Independent ORM, Risk, Compliance, Audit and Legal to identify and mitigate cross business risks.

• Possess subject matter expertise to focus on a standardized approach across the inventory.

• Responsible for driving consistency in the application of taxonomy, alignment with regulations and policies, and accuracy of risk description.

• Ability to lead multiple programs of work and manage alignment to the risk management framework.

• Lead initiatives for automation of MCA processes including simplification/mapping.

• Develop training materials for correct and consistent process adherence

• Drive common Risk & Control technical solutions across OPERATIONS Businesses.

• Coordinate the central management of ORM challenges

• Support large scale risk and/or projects that span multiple OPERATIONS Businesses, including project ideation, business requirements, testing, implementation, and validation

• Update and manage policies, standards, procedures and guidelines; socialize with multiple stakeholders across multiple businesses; bring disparate policies, standards, procedures and guidelines to a common state

Qualifications:

• 10+ years of relevant experience

• Strong familiarity with ORM Risk policies, procedures and standards and overall MCA program

• Experience with Citi Risk & Control and the ability to leverage that experience to drive MCA functionality and reporting improvements

• Demonstrates capacity to work in highly pressured & fluid environments

• Prior change management experience with proven ability to lead cross-functional teams in the execution of strategic projects

• Detail oriented with strong organization and project management skills

• Demonstrated ability to negotiate internally with diverse stakeholders and drive accountability and ownership with key business partners and process owners

• Strong relationship management skills with ability to deepen relationships and build partnerships across the OPERATIONS Businesses and key support areas like Audit, Compliance, Control, Independent Risk, and Legal to ensure franchise and other key risks and needs are considered

• Proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the OPERATIONS Businesses

• Ability to create and facilitate project governance routines to remove roadblocks, facilitate decision-making and drive strategic initiatives across functions

• Self-motivated with a passion for establishing and maintaining a culture of control within the business

• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests

• Continuous improvement mind-set – assess impact of actions and adjust as needed; simplify and standardize at every opportunity

• Proactively seek opportunities to enhance and strengthen infrastructure and controls in a way that: drives value, enables the build of better product and services and balances risks and returns/growth

• Partner across the business in a way that demonstrates collective obligation on managing risk through appropriate controls

• Constructively challenge others at all levels and across boundaries to deliver better results; invite challenge

• Be comfortable communicating reality – both positive and negative - honestly, openly, and directly

Education:

Bachelor's/University degree, Master's degree preferred.

Job Family Group:

Risk Management

Job Family:

Business Risk & Control

Time Type:

Full time

Primary Location:

Tampa Florida United States

Primary Location Full Time Salary Range:

$130,880.00 - $196,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Jun 14, 2024

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.