Job Information
MyFlorida GOVERNMENT OPERATIONS CONSULTANT II - 65000497 in TALLAHASSEE, Florida
GOVERNMENT OPERATIONS CONSULTANT II - 65000497
Date: Sep 16, 2024
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .
Requisition No: 837615
Agency: Elder Affairs
Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 65000497
Pay Plan: Career Service
Position Number: 65000497
Salary: $3,671.68-$4,166.67 MONTHLY
Posting Closing Date: 09/23/2024
Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)
DEPARTMENT OF ELDER AFFAIRS
SHINE
OPEN COMPETITIVE
ATTENTION CANDIDATES
Candidate Profile (application) must be complete in its entirety.
Include supervisor names and phone numbers of all periods of employment.
Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment 3 months or more MUST be addressed on application.
Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
It is unacceptable to use the statement “See Resume” in place of entering work history.
Periods of employment should be entered with the most recent/current listed first.
If you are a retiree of the Florida Retirement System (FRS), please contact the FRS to determine if your current benefits may be affected if you are reemployed with the State of Florida in an FRS-covered position. Your current retirement benefits may be canceled, suspended, or deemed invalid depending upon the date of your retirement.
If claiming Veteran’s Preference, candidates MUST attach supporting documentation (DD214).
If claiming Right to First Interview, candidates MUST attach a copy of your official layoff letter when applying.
All documentation is due by the close of the vacancy announcement.
If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
PAPER APPLICATIONS WILL NOT BE ACCEPTED BY THE AGENCY. APPLICATIONS MUST BE SUBMITTED THROUGH THE PEOPLE FIRST SYSTEM.
Mission Statement:To promote the well-being, safety, and independence of Florida’s elders, their families, and caregivers.
Vision Statement:For all Floridians to live well and age well.
We are seeking an enthusiastic individual with a desire to share our Agency’s mission to promote the well-being, safety, and independence of Florida's seniors, their families, and caregivers, and the vision for all Floridians to live well and age well. If you have good judgment, a desire to enrich the lives of others, and share our mission and vision, please consider joining our team.
WHERE YOU WILL WORK :
The Department of Elder Affairs is in the Southwood Office complex in Tallahassee, Florida’s Capital City. Lined with rolling hills, oak trees, and canopied roads Tallahassee combines traditional charm with a modern pace of life. Home to two major universities, Tallahassee has a vibrant art and music scene, stately gardens, as well as a vast number of nature trails for those who love the outdoors. Tallahassee is a highly desirable location for both those seeking their first job and those ready to enter the next exciting chapter in their career. Also, with no state income tax, Florida is a great place to work regardless of where you are on the career ladder. For more information about Tallahassee, please visit: https://www.talchamber.com/visit-tallahassee/ .
BENEFITS OF WORKING FOR THE STATE OF FLORIDA :
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:
State Group Health Insurance Coverage;
$25,000 Life Insurance Policy (100% paid by employer);
Dental, vision, and other supplemental insurance options available;
Annual and Sick Leave benefits,
10 paid holidays each year;
Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
Flexible Spending Accounts; and
Tuition waivers to attend State of Florida community colleges, colleges, and universities!
For a more complete list of benefits, click https://www.mybenefits.myflorida.com/.
DUTIES AND RESPONSIBILITIES:
This position is responsible for contract management activities within the SHINE (Serving Health Insurance Needs of Elders) Program. This professional position requires knowledge of National SHIP (State Health Insurance Assistance Program), corresponding Federal regulations, data collection handbooks, training and guidance letters, and other program documents.
Manages contracts between the SHINE Program and the designated Area Agencies on Aging. Related duties include reviewing expenditure reports, deliverables, programmatic reports, and requests for payments to ensure effective and efficient utilization of funds in compliance with requirements in contracts/agreements and the mission of the Department; providing technical assistance to the Area Agencies on Aging and other direct recipients of Department funds to facilitate management of the SHINE Program and responds to issues related to contracts and contractor operational performance; assisting in identifying and developing training materials and providing training to the Area Agencies on Aging, volunteers, service provider staff, and others as appropriate.
Facilitates the Department’s monitoring of the Area Agencies on Aging by providing input to ensure the administration of Federal programs, the delivery of services, and the agency’s operation comply with established standards and produce outcomes consistent with the Department’s contracts or agreements and mission. Reviews and provides written comments, as applicable, on draft and final reports of monitoring findings, recommendations, and required actions and oversees the approval and implementation of corrective action plans or other required measures. Facilitates and conducts Quality Assurance and Data Validation reviews, either on-site or via desk review, for contractor(s). Prepares detailed monitoring reports, which contain clearly stated observations, technical assistance provided, findings or areas of non-compliance, and required corrective actions. Follow up with contractor(s) on any corrective action plans. Conducts visits to the Area Agencies on Aging. Complies with and monitors (when applicable) the mandatory requirements in Section 215.42, F.S., and Ch 3A-24, Florida Administrative Code. This is a confidential position as defined in Section 447.203(5), F.S. Maintain up-to-date knowledge of federal and state laws and rules about the oversight of the programs and contract management. As part of the contract manager’s responsibilities, incumbent is required to maintain continuing professional education and training in the contracting process as deemed appropriate by the Department, including an annual review of the Contract Manual and any updates and FCCM Training.
Responsible for work on the project design and implementation of grant-funded initiatives, such as the SHINE (Serving Health Insurance Needs of Elders) Program; examples include preparation of management materials and other governing documents to support initiation of new service delivery models, development of operational protocols, establishment of quality assurance standards, leadership of stakeholder workgroups. Coordinates internal and external activities involving the Department and partners from the aging network, state agencies, stakeholder groups, and other entities relevant to meeting grant objectives.
Acts in the capacity of volunteer manager for the SHINE Program ensuring appropriate screening, communication, recognition, evaluation, and remediation processes are in place for all SHINE volunteers. Develops volunteer-related policies and procedures in coordination with other Department volunteer management professionals. Plans and facilitates retention activities designed to support and engage the existing volunteer base continually. Utilizes designated evaluation tools, and surveys, and conducts regular volunteer competency reviews to assess each volunteer’s ability to appropriately provide services and demonstrate/abide by program guidelines and expectations. Works in collaboration with SHINE program management to monitor volunteer status (i.e. active vs. inactive due to inadequate one-on-one counseling and reporting in STARS/SIRS, leave of absence, or resignation).
The SHINE Contract Manager acts as the first point of contact for their designated SHINE Liaisons and program staff and assists with any volunteer concerns that arise. Maintains SHINE Volunteer Directory, in coordination with the training staff, and works with local SHINE Liaisons and support staff to ensure that volunteer data listed in those systems is up-to-date and accurate. Works in coordination with SHINE management to ensure proper maintenance of the SHINE website and paperwork submission process. Processes and maintains all new volunteer applications, volunteer screening guides, and license checks, coordinates background clearances, training rosters, and volunteer status changes, develops and manages all volunteer correspondence, volunteer appointments, and volunteer resignations. Works in collaboration with the SHINE Training and Research Manager to ensure proper training protocol. Researches, develops, and improves upon volunteer management processes. Researches and identifies methods to improve support of the volunteer counselor workforce.
Incumbent must be able to meet the following:
Possess strong written and oral communication skills, required for public speaking and report writing, use correct grammar, punctuation, and spelling. Is detail-oriented and able to enter data accurately into a computerized system. Able to navigate multiple computer screens, applications, and online research engines. Basic proficiency in Microsoft Windows Operating environments and Office Suite products to include Word, Excel, Outlook, PowerPoint, OneDrive, and SharePoint.
Ability to prepare clear, complete, concise, and accurate records, reports, correspondence, and other documentation in a logical format within established timeframes.
Ability to demonstrate a professional and courteous demeanor. Ability to establish and maintain cooperative working relationships with the public and staff. Ability to work independently and with teams at the unit and agency where appropriate.
Willing and able to make decisions and exercise sound judgment; to accept responsibility for one’s own actions and decisions; to adapt to changes in work assignments, procedures, and technology; and to be committed to improving individual performance.
Willing and able to follow written and oral directions and instructions from management and carry out the directives of people with duly delegated authority.
Willing and able to resolve any differences with management constructively and accept and abide by management’s direction and decisions.
Possess strong project management skills.
Ability to travel statewide. Ability to lift and carry a laptop and associated documents and equipment for training (up to fifteen pounds).
Understand methods of data collection and analysis; have the ability to organize data into logical format for presentation in reports, documents, and other written materials, including training presentations; utilize problem-solving techniques; research, plan, organize, and coordinate work assignments.
Other Duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
Proficiency with Microsoft Office products, including Excel and Access.
Ability to collect, evaluate, and analyze data to track and monitor contractor performance.
Ability to organize complex data into user-friendly formats for presentations and written materials.
Excellent verbal and written communication skills.
Knowledge of the aging network of service providers and the services they provide.
Knowledge of the issues related to aging, disability, and long-term care.
Ability to work independently and effectively organize work assignments.
Ability to establish and maintain effective working relationships with others.
Must have the ability to travel.
REQUIREMENTS:
Florida Driver’s License
FCCM Certification
Must be able to travel for work purposes 50%
SPECIAL NOTES:
Preference will be given to the Department of Elder Affairs employees.
BACKGROUND CHECKS:
Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.
APPLICANT INFORMATION:
Applicants should apply on-line via the People First Websitehttps://peoplefirst.myflorida.comby 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.
If you have problems applying on-line, call thePeople First Service Centerat1-877-562-7287. Paper applications will not be accepted by the agency.
The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found athttp://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."
The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.
Location:
TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32312
Nearest Major Market:Tallahassee