Jobs for People with MS: National MS Society

Responsibilities:

• Understand the business process, priorities, and outcomes required; and deepen business acumen

• Manage productivity and deadlines (daily/weekly/monthly/quarterly) for transactions and reporting

• Responsible in monitoring daily operational activities escalations, concerns and engagement

• Participate and present in weekly and monthly business reviews.

• Continuously improve financial outcomes for the organization

• Manage technology updates as necessary

• Maintain an understanding of regulatory changes affecting the department

• Coordination with other departments to manage operational requirement

• Develop, recommend, and oversee the implementation and administration of policies and procedures

• Manage key performance indicators– hiring, aht, csat/nps, attrition, attendance, cross-skill, workforce management etc. for the department

• Develop strong success plans by mentoring direct reports and conducts skip sessions to gain insights from the team

• Champion process improvements and share ideas that help transform the process or business

• Any other additional responsibilities as required by line manager

Qualifications:

• Bachelor’s degree required

• At least 2 to 3 years' experience

• BPO experience is a must

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.

What’s in it for you?

• Competitive Total Rewards Package

• Target variable incentives

• Medical Plan (HMO) from Day 1 of employment with free dependents

• Life insurance

• Paid Time-Off Benefits

• Sick Leave Conversion

• Night Differential offered

• Employee Referral Program

• All Mandatory Statutory Benefits

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

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R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”