Job Information
AECOM Service Delivery Coordinator - Time & Labor in Taguig City, Philippines
Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
Job Brief:
This role is primarily responsible for providing routine transactional support on assigned time and labor processes to ensure the accurate posting of timecard transactions based on standard processes and in compliance with relevant regulations & policies.
Responsibilities & Duties
Performs assigned tasks related to timesheets such as compiling, reviewing, and posting of timekeeping data.
Reviews timesheets and verifies attendance or hours worked.
Provides support on the weekly close process to ensure accurate posting of timecard transactions.
Run nightly revenue process.
Answers simple timekeeping inquiries using company systems based on established guidelines and standard processes.
Prepares reports such as post-payroll reports based on the stakeholder’s requirements..
Escalates identified issues and concerns to the Team Lead for timely resolution.
Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
Performs multiple routine tasks in compliance with service level agreements, process, policies, and procedures.
Gathers information and documentation to assist in investigating and resolving issues within the assigned process.
Perform ad hoc tasks as requested or assigned.
Qualifications & Requirements
Minimum Requirements
Bachelor’s degree or at least 2 years of relevant work experience.
Intermediate proficiency in MS Office tools
Basic knowledge and understanding of Timekeeping processes and procedures.
Experience working in an outsourcing, shared services, or similar model with compensation-related roles or other similar functions is preferred.
Basic knowledge in using Oracle, ADP, ServiceNow, or other similar platforms and tools is preferred.
Attributes
Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
Ability to maintain good customer relationship with the ability to understanding and respond to customer needs and requirements. (Customer Service)
Ability to be thorough and meticulous in completing assigned reports, tasks, and documentation. (Attention to Detail)
Ability to address basic process issues and may suggest applicable solutions. (Problem Solving)
Qualifications
Additional Information
About AECOM
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
ReqID: J10108593
Business Line: Geography OH
Business Group: DCS
Strategic Business Unit: GBS
Career Area: Finance
Work Location Model: Hybrid
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