Job Information
Burkhart Dental Supply Technology Service Technician in Tacoma, Washington
What's in it for you? Competitive salary plus quarterly incentives. Comprehensive benefit package including medical, dental and vision coverage. Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary. 401k program, Long-term disability, Short-term disability, and other supplemental benefits. Opportunity to work with a supportive team in a fast-paced environment. Career growth and advancement. Family owned for 135+ years. What you'll be doing... As a Technology Service Technician, you will create an Exceptional Client Experience while you provide onsite repair and installation on a variety of dental equipment, with a particular focus on Technology. Your well-developed client relationship building and positive communication are key to success in this role. As a Technology Service Technician, you have exceptional technical and customer service skills, and are a role model to other technicians. You are able to perform the most complex repairs and train others on both technical skills and customer service skills. PROVIDE AN EXCEPTIONAL CLIENT EXPERIENCE by both relationship building and performing timely repairs and installation services for both basic and complex equipment/projects. SUPPORT BURKHART'S PROFITABILITY by completing all service orders at the time of service and reviewing the work performed and parts used (or ordered) with your client or responsible staff member before leaving client office. COMPLETE REPAIRS that impress by consistently troubleshooting and performing repairs that keep our offices up and running. Educate office staff on how to use and maintain their equipment. COMPLETE INSTALLATIONS that impress by leading installation teams on assigned projects (focused primarily on Conebeam & CAD/CAM projects), ensuring on-time project completion, completing punch-list on final visit, ensuring there are no call backs. WORK SAFELY by being aware of safety for themselves and others, using the proper personal protective equipment, being alert, lifting appropriately, driving safely, reporting hazards, and following safe jobsite rules. COMMUNICATE in a timely, polite and professional manner with your internal and external customers as needed regarding the progress of the assignment. FOLLOW POLICIES AND PROCEDURES by complying with all terms of the Fleet Management Policy, including safe driving, maintenance, cleanliness, and accident management policies. Drives any vehicle as assigned. MAINTAIN PREPAREDNESS by maintaining van inventory levels as per Burkhart policy and keeping tools in good working order; demonstrates exceptional levels of organization. DEMONSTRATE PROFESSIONAL DEVELOPMENT by attending trainings and meetings as scheduled, proactively seeking assistance, following learning plan, meeting training milestones, and demonstrating competency in a timely manner. What you'll need... High school diploma or GED equivalent. 3+ years of customer service experience. 3+ years of dental technician experience on a variety of equipment. Demonstrated dental technician experience on Technology equipment and systems. Ability to travel by car and airplane to client offices, meetings, trainings, and events as assigned. Out of town travel of up to 50% may be required, depending on territory. Maintain a valid driver's license, maintain a good driving record (as defined by Burkhart's liability insurance), and be insurable at all times. This position requires that you drive a variety of vehicles, none of which require special commercial licensing. Preferred Additional Education and/or Experience: Vocational training in mechanics, electronics, pneumatics, hydraulics, and/or military technical training. Project lead experience. Salary Info: Salary range of $65,000 to $85,000. In addition to base pay, Technology Service Technicians are eligible for quarterly productivit