Jobs for People with MS: National MS Society

TOTE Resources is looking for a Credit & Collections Associate to join the team at our Downtown Tacoma office. 

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In this position you will:

be responsible to ensure the efficient collection of TOTE Group receivables, by resolving outstanding issues on assigned accounts which range from small businesses to Fortune 500 companies. The position requires the associate to facilitate communication and secure prompt payment from Tote Group agents and customers.  The collection associate will also assist other company departments by answering their questions and concerns in an expeditious manner.  Responsibilities will also include monitoring assigned accounts, contacting debtors to ensure adherence to payment terms.

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Main Duties and Responsibilities Include:

• Account Management: Maintain a thorough understanding of all issues within assigned accounts. Demonstrate accountability and create actionable plans for resolution.
• Communication: Regularly communicate the status of accounts, using customer portals for follow-up, invoice uploads, and query resolutions.
• Professionalism: Exhibit professionalism and trustworthiness in all interactions.
• Customer Knowledge: Develop in-depth knowledge of customers' accounts payable processes to prevent payment delays. Collaborate with cross-functional teams to meet customer requirements.
• Data Analysis: Prior to customer contact, analyze account histories, payment habits, and disputes to prepare for effective communication.
• Dispute Resolution: Listen to customer concerns, research disputes, and determine validity based on contractual obligations. Correct valid disputes and explain invalid ones, moving forward with collections as needed.
• Process Understanding: Have a clear understanding of the Order-to-Cash process and Financial Services operations to create effective solutions.
• Collections: Support the collection of Demurrage, Chassis, and Energy charges. Manage COD collections to ensure payments are made before cargo release.
• Monitoring: Keep track of delinquent accounts and escalate to management as necessary for further action.
• Documentation: Email credit applications to new customers and submit relevant information for credit line evaluations.
• Compliance: Follow all departmental procedures and assist in improving processes.
• Refund Processing: Investigate overpayments and facilitate refunds.
• Decision Support: Assist department decision-making in the absence of the Credit & Collections Manager.
• Special Projects: Participate in special projects as assigned.

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The ideal candidate will have:

Skills:

• 2-4 years collections preferred, with a focus on large B2B collections.
• Strong customer service skillset and experience working with sales is beneficial.
• Excellent communication, problem-solving, and analytical abilities.
• Strong time management and organizational skills.
• Effective prioritization and thoughtful decision-making.
• Intermediate skills in Microsoft Excel (e.g., sorting, formulas, pivot tables).
• Proficient in Microsoft Word (e.g., letter writing).
• Ability to handle customer conflicts with professionalism and empathy.
• Must be proficient in English; bilingual in English/Spanish is preferred.

Education:

High School Diploma or GED required.

Associate's degree in business or related field preferred.