Job Information
KPH Healthcare Services, Inc. Workflow Processing Specialist in Syracuse, New York
Overview
Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees
Job Summary: Responsible for all aspects related to entering of medication orders and workflow management.
Responsibilities
Job Duties:
Responsible for daily preparation of call center workflow
Responsible for accurate data entry of incoming prescriptions and refills
Responsible for maintaining prescription refill requests
Responsible for Foundation Assistance management
Responsible as a backup for inbound/outbound calls as required
Responsible for accurately selecting billing and shipping methods for incoming patient orders
Provide clinical services in TherigySTM
Provides resolution to customer service issues to ensure member satisfaction
Work with members to provide resolution to payment related issues on accounts/orders
Maintain and keep reasonable production as determined by supervisor
May assist in orienting and training new employees
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned
Qualifications
Attendance Requirements:
Must be available, and on-time for scheduled work shifts.
Must be able to work nights as required.
Educational Requirements:
Minimum: High School Diploma or GED
Preferred: Pharmacy technician or related certification
Experience:
Past experience in a customer service related field
6-12 months experience as a pharmacy technician
Special Conditions of Employment:
Drug test
Initial and continuous exclusion and sanction/disciplinary monitoring
Any and all additional eligibility requirements based on the specific position
Job Skill Requirements:
Broad knowledge of medications, physician orders, and pharmacy systems
Strong communication skills
Outstanding customer service skills
Excellent organization skills
Ability to multitask and prioritize
Excellent computer and keyboarding skills
Compensation: $18.00-21.00 an hour
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.
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Job Locations US-NY-Syracuse
Posted Date 2 weeks ago (6/19/2024 8:35 AM)
Requisition ID 2024-12771
# of Openings 1
Category Administrative/Clerical
Location : Location US-NY-Syracuse