Job Information
YMCA of Central New York RESIDENCE SERVICE COORDINATOR in Syracuse, New York
Job Title: Residence Service Coordinator
Reports to: Director of Residential Services
FLSA: Full Time Non-Exempt
Work Location: YMCA Downtown Branch, Syracuse, NY
Shift Schedule: M-F 9 am - 5 pm ; weekends and evenings as needed
Salary Range: $18-$20/hour
A Career with a Cause:
We are welcoming : we are open to all. We are a place where you can belong and grow. We are genuine: we value you and embrace your individuality. We are hopeful : we believe in you and your potential to become a catalyst in the world. We are nurturing : we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Our purpose is to strengthen the foundations of communities and families through our key areas of focus: youth development, healthy living, and social responsibility. We are committed to these causes because a strong community is achieved when we invest in our children, health, neighbors, and values. Historically founded on the Christian principles of caring, honesty, respect, and responsibility; our mission is to put these principles into practice through programs that build healthy spirit, mind and body for all.
We are for ALL.
Diversity, Equity, Inclusion, and Belonging Statement | YMCA OF CENTRAL NEW YORK (ymcacny.org)
Position Summary:
This position supports the mission and work of the Y, a leading nonprofit, charitable organization. Under the direction of the Director, the Residence Service Coordinator will organize the day-to-day operations of their assigned program areas, including direct oversight of staff. The Residence Service Coordinator assures the well-being for each participant in line with YMCA of the USA guidelines and association policies in accordance with their training.
Salary and Benefits:
Salary Range: $18.00-$20.00/hour, Full-time Non-exempt
YMCA Family Membership
YMCA Retirement Fund Contribution: 12% (Y-10%; employee-2%)
Health Insurance (2 plans with significant employer contribution for employee’s premium)
Personal Time, Vacation, New York State Paid Sick Leave, and Six Paid Holidays
Essential Functions:
Models the YMCA core values of caring, honesty, respect, and responsibility.
Develops and maintains positive relationships with individuals and groups at all levels of the organization; supporting members connect with each other and the YMCA.
Maintains physical presence, always remains alert while on duty.
Knows and reviews all emergency procedures and responds to emergency situations immediately in accordance with YMCA policies and procedures; completes related reports as required.
Supports the residence and senior housing department by providing administrative assistance with case management services to residents.
Ensures adequate coverage for all activities.
Assists with the comprehensive intake, evaluation and assessments of the residents. Welcomes new residents and explain the residents and seniors programs, its services and resources.
Assists in providing supportive linkages between residents and referral agencies, brokerage, networking, advocacy and local resources and support services.
Assists the Residence Director with maintaining and generating statistical data to ensure complete case records are maintained and monthly, quarterly and annual reports are generated to ensure program quality and accountability.
Assists the Residence Director to collect rent from the senior residents from the 1st through the 10th of each month and make bank deposits.
Works with the Residence Director to determine the effectiveness of Y programs and if the Y is an appropriate housing choice for the resident.
Develops supportive professional relationships with residents that help them enhance the quality of their lives, empower them and encourage them in taking the steps to achieve self-sufficiency.
Monitors resident service program targets. Consistently tracks and measures program target progress. Regularly reports resident’s progress and discuss the progression or regression of each individual with Director and individual.
Acts as a team member and maintains open communications with staff regarding residents’ needs and goals.
Able to identify and resolve resident issues tactfully, exercising good judgment, and conflict resolution.
Communicates with management on behalf of the Director.
Acts as a proxy for the Director as needed in their absence.
Collaborates with the Director to sustain, promote, and grow departmental programs and services.
Manages program expenses.
Maintains policies and procedures, ensuring compliance with applicable local, state, and federal laws.
Knows, follows, and enforces all YMCA policies, rules, regulations, procedures, and staff expectations, including those for the prevention of child abuse.
Ambassador of all YMCA programs with a focus on department offerings and member engagement.
Performs equipment checks and ensures appropriate equipment is available as needed. Clean and store equipment per branch procedures.
Attends all mandatory meetings and trainings.
Is willing to step up, even if outside of the position description, to contribute to the overall success of the YMCA.
YMCA Leadership Competencies:
Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause.
Inclusion: Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.
Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgment.
Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.
Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.
Experience, Education, and Qualifications:
Associates degree or equivalent
2 years’ experience with people who are developmentally delayed and individuals of low income
Exceptional verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to prioritize and delegate tasks.
Excellent speaking and presentation skills.
Ability to create and present ideas in a variety of formats.
Ability to maintain confidential records.
Proficient with Microsoft Office Suite or related software.
Knowledge of the philosophy, mission, leadership needs, and planning requirements of the organization preferred.
Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes, values and commitment to social responsibility of the YMCA.
Possess a solid knowledge and understanding of the Social Service system, social issues pertaining to homelessness and able to refer them to the appropriate outside agency.
Trainings & Certifications:
Must complete annual safety, combating sexual-harassment, and child abuse prevention trainings assigned by human resources prior to direct service.
Must have current CPR and First Aid within the first 30 days of employment.
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Prolonged periods of standing and frequent bending.
Must be able to lift up to 50 pounds at a time.
Will be exposed to illness-causing bacteria and viruses.
Work Environment:
This job operates in a recreational and/or educational environment. This role routinely uses standard recreation and/or office equipment. At times, employees may be exposed to undesirable working conditions, communicable infectious diseases, and risk of injury from others. All employees are required to always follow the preventative health policies of the YMCA. The noise level in the work environment is moderate to high.