Job Information
Elmcrest Children's Center IT Support Technician in Syracuse, New York
IT Support Technician
Job Details
Level
Experienced
Job Location
Main Campus - Syracuse, NY
Position Type
Full Time
Education Level
None
Salary Range
$45,000.00 - $52,000.00 Salary/year
Travel Percentage
Some
Job Shift
Day
Job Category
Information Technology
Description
This full time Monday through Friday position requires good problem solving abilities and IT support technical skills. Travel to our Central NY offices required for a minimum of 3 days a week. A professional, courteous manner is expected at all times while interacting with a large number of staff, vendors and other members of the community.
Responsibilities:
• Troubleshoot IT support requests from employees
• Answering employee questions regarding computer hardware & systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Generating sign ins for new hires during the onboarding process
• Installing new software and hardware drivers and updating existing ones as needed
• Replacing old or damaged equipment as needed
• Updating employees on the status of their service requests
• Updating tickets as needed and managing technical documentation
The duties include being a point of contact for IT related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties.
All Issues and problems that cannot be resolved promptly should be reviewed with the IT Manager
for guidance to ensure timely resolution and customer satisfaction.
Work can also occasionally include installation of network and camera cabling, installing wireless access points, security cameras, new phones as well as copier or printer questions.
Qualifications
3+ years experience in IT support and systems maintenance
Good interpersonal skills
Attention to detail
Good problem-solving skills
Ability to occasionally lift up to 50lbs or work comfortably on a step ladderPreferred Experience:
Microsoft Windows Desktop Environment
Microsoft Windows Server Environment
Microsoft Office 365/Active Directory Environment
Site to site vpn
VoIP Phone Systems and SIP Trunks
IP and Coaxial Security Camera Systems
Familiarity with HIPAA compliance