Jobs for People with MS: National MS Society

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This role will take end-to end leadership and product ownership for the Servicing Portals, in partnership with Technology, operational partners and business stakeholders. The Servicing Portals include POA and Legacy platforms, supporting GSG, Consumer, Commercial and other Line of Businesses. This Product Manager will be responsible for defining long term and short-term roadmap for Servicing portals migration and documenting the features by articulating use cases and defining the e2e customer experience.

Responsibilities include:

• Work with key business stakeholders to define new product features, scope, and functionality and prepare long term and short-term roadmap.

• Translate the customer experiences, business requirements into Features, following SAFe/Agile methodology.

• Work with central and local market cross-functional teams to ensure capabilities meet market needs and adhere to local regulatory compliance and risk requirements.

• Develop global capabilities and features that can be deployed locally.

• Obtain feedback on the product to iterate and drive improvements in future releases.

• Work with other Product Managers and Product Owners to prioritize the features for the scrum team.

• Maintain pulse on external developments and internal product developments to assess implications for our products.

• Ensure agile standards are followed and that compliance, audit and legal requirements are adhered to for all initiatives.

• Develop and maintain cohesive relationships with various internal and external business partners and create an effective technical partner model.

• Ensure timely and high-quality delivery of products, future functionality, improve workflow, product launches and enhanced system capabilities, with a strong emphasis on quality and compliance.

• Be an active contributor to a future state

Minimum Qualifications:

• 3 years experience in product development.

• Proven customer centric design thinking.

• Enthusiasm and passion for great products and services and the ability to articulate product functionality.

• Deep knowledge of Product Ownership role and proven ability to create systems from the ground up.

• Understanding of American Express tech and product development processes, known as a businessperson who can speak both tech and business languages.

• Curiosity and hunger to know how things work and ability to use that knowledge to find enhancement opportunities

• Detailed oriented, able to identify key questions, make product decisions and determine how pieces of the puzzle interact and impact the overall project.

• Recognize issues quickly and determine how to go about getting resolution.

• Highly organized, taking individual initiative and accountability for getting results.

• Excellent communication skills with ability to engage, influence and inspire partners to drive collaboration and alignment.

Preferred Qualifications:

• PM/PO certification is a preferred

• Experience in Banking product development

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-Florida-Sunrise

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25001206