
Job Information
Bolzoni, Inc. Inside Sales and Technical Support Specialist in Sulligent, Alabama
Job Title
Inside Sales and Technical Support Specialist
Job Category
Sales
Job Description
BOLZONI AURAMO Inc. is looking for an Inside Sales and Technical Support Specialist who will be responsible for delivering and contributing to a superior customer experience through the accurate and timely development of quotes, entertaining of sales orders, configuring product to meet customer demand, and sales reporting.
Key Accountabilities of The
Inside Sales and Technical Support Specialist:
Will be expected to p
rovide support to the customer (Dealers and end-users) in the technical functions of Bolzoni Auramo attachments including: troubleshooting assistance, and application analysis. This role also provides feedback to product engineering in the manner of product improvement recommendations, and prototype testing inspection and analysis.
The Inside Sales and Technical Support Specialist is an onsite position.
Key
Accountabilities:
Provide world class technical coaching and support to dealer and OEM service organizations
Customer service calls answered on first call from customer, or call backs made within 5 minutes of message receipt
Minor technical assistance requests resolved within 4 hours of first contact
Major technical problems either resolved or converted within 48 hours of first contact
Relay knowledge derived from customer feedback and field based experience to drive improvements across variable Bolzoni USA functions
Projects completed within time frame specified to support product design improvement and cost reduction
Minimum Qualifications:
- A ssociates or technical trade school education typically received beyond high school
- 5+ years experience in industrial equipment repair troubleshooting and customer service
- Knowledge of hydraulic and electric operational systems
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``` - Customer service liaison between customer and all departments
Sales Order Review
Quoting
Order Entry
Product Configuration
Sales Reporting
Discount Analysis
The
Inside Sales and Technical Support Specialistwill have the following minimum qualifications:
- Bachelor's Degree preferred (in Engineering related field)
-or-
- Bachelor's and 1 - 5 years of experience in manufacturing of consumer goods.
-or-
- Associate's Degree and 2-4 years' experience in Engineering field.
-or-
- High School Diploma and 5+ years' experience with Inside Sales in similar field.
-plus-
Knowledge of Company and Industry
Customer Relationship Management
Strong business and financial acumen