Jobs for People with MS: National MS Society

Job Title

Inside Sales and Technical Support Specialist

Job Category

Sales

Job Description

BOLZONI AURAMO Inc. is looking for an Inside Sales and Technical Support Specialist who will be responsible for delivering and contributing to a superior customer experience through the accurate and timely development of quotes, entertaining of sales orders, configuring product to meet customer demand, and sales reporting.

Key Accountabilities of The

Inside Sales and Technical Support Specialist:

Will be expected to p

rovide support to the customer (Dealers and end-users) in the technical functions of Bolzoni Auramo attachments including: troubleshooting assistance, and application analysis. This role also provides feedback to product engineering in the manner of product improvement recommendations, and prototype testing inspection and analysis.

The Inside Sales and Technical Support Specialist is an onsite position.

Key

Accountabilities:

• Provide world class technical coaching and support to dealer and OEM service organizations

• Customer service calls answered on first call from customer, or call backs made within 5 minutes of message receipt

• Minor technical assistance requests resolved within 4 hours of first contact

• Major technical problems either resolved or converted within 48 hours of first contact

• Relay knowledge derived from customer feedback and field based experience to drive improvements across variable Bolzoni USA functions

• Projects completed within time frame specified to support product design improvement and cost reduction

Minimum Qualifications:

• A ssociates or technical trade school education typically received beyond high school
• 5+ years experience in industrial equipment repair troubleshooting and customer service
• Knowledge of hydraulic and electric operational systems

```{=html}

``` - Customer service liaison between customer and all departments

• Sales Order Review

• Quoting

• Order Entry

• Product Configuration

• Sales Reporting

• Discount Analysis

The

Inside Sales and Technical Support Specialistwill have the following minimum qualifications:

• Bachelor's Degree preferred (in Engineering related field)

-or-

• Bachelor's and 1 - 5 years of experience in manufacturing of consumer goods.

-or-

• Associate's Degree and 2-4 years' experience in Engineering field.

-or-

• High School Diploma and 5+ years' experience with Inside Sales in similar field.

-plus-

• Knowledge of Company and Industry

• Customer Relationship Management

• Strong business and financial acumen