Job Information
ABM Industries Billing Account Support Services Team Lead in Sugar Land, Texas
Overview
Billing & Account Support Services (BASS) team is responsible in leading the contract set up process to provide ABM clients with timely and accurate invoices. The BASS Lead Specialist is a main point of contact for internal and external customers to assist with facilitating anything ESC-related, including but not limited to Payroll, Accounting, Accounts Payable and Accounts Receivables. This role partners with the Sales team, Operations team, and the Client to provide a seamless onboarding and maintenance experience.
Job Responsibilities:
Coordinate onboarding meetings with the Client, Sales / Operations / Billing teams to discuss account specifics
Validate invoice standardization prior to the execution of the contract
Attend calls consistently, depending on frequency (weekly, monthly, quarterly) with Operations / FP&A / Sales on potential clients or accounts in the pipeline
Connect with new clients to introduce BASS and the ABM Welcome Kit
Facilitate any required SN tickets for job set-up in ERP and boundary systems
Execute a quality assurance process to ensure ongoing compliance with SLAs and billing completeness
Ensure activities are performed in accordance with the Company’s policies & procedures to ensure Revenue Recognition and SOX Compliance requirements are met
Address internal & external escalations, as well as high profile and/or complex situations in a timely and accurate manner
Manage and support accounts in assigned areas
Monitor BASS team activities with contract maintenance and account set up
Respond and fulfil internal audit requests
Work closely with the Accounts Receivable Department to implement processes that contribute to faster cash receipt turnaround
Perform duties and special projects as assigned
Minimum Requirements:
College degree or three (3) years of finance related work experience
Minimum of one (1) year leadership experience
Proficient conflict resolution abilities
Knowledge of ASC 606 preferred
Experience with financial / SOX requirements preferred
Beginner to Intermediate Microsoft Office skills (Outlook, Word, PowerPoint, Excel)
Intermediate to Advanced Excel skills (v-lookups, sum-ifs, pivot table, etc.) preferred
Experience with large ERP systems, JDE and Oracle Financials preferred
Experience with ServiceNow and Corrigo preferred
Excellent oral and written communication skills
Strong sense of urgency for addressing internal and external customer needs
Strong attention to detail
Strong interpersonal, client service, and organizational skills
Strong ability to prioritize tasks and effectively manage time
Willingness to accept new challenges and responsibilities
Work well in a team environment and support others within the group when needed
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)
REQNUMBER: 78956
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
ABM Industries
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