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Job Information
AIG Customer Service Rep - Multi-Department Specialist in Stevens Point, Wisconsin
About Us
AIG Travel Guard is an industry leader providing insurance and assistance services to both leisure and business travelers worldwide. We offer competitive salaries, great benefit packages, and generous paid time off.
Job Details
Full Time including rotating weekends
Various shifts available including a shift differential of $3/hour for nights and weekends
Salary $18.00-$20.00/hr based on experience
Hybrid work model
Locations: Stevens Point, WI or Houston, TX
Job Description
The Resource Pool Department is a multi-functional team of cross-trained employees who assist and support the various service and assistance centers at Travel Guard. This may include selling and servicing our insurance products, setting up or providing status of a claim, and providing travel assistance to our clients around the world. This team is highly skilled and will be flexible to support departments based on unexpected demand due to world events or short-term volume increases. The Resource Pool Specialist is highly skilled and is expected to understand the day-to-day customer service roles within the company acting as an in-house staffing agency.
Job RequirementsKey qualities that we are seeking include:
A record of providing outstanding customer service (1+ years preferred)
Ability to solve complex problems within an established protocol of procedures and possible solutions
Ability to think outside the box
Excellent verbal and written communication skills
Ability to effectively manage and prioritize tasks
Ability to respond to high end clientele with professionalism
International travel experience and geography knowledge is helpful
Proven experience in customer support or the travel industry is a plus
Ability to adapt to change
Flexibility to work various hours throughout the day and evening
High School Diploma or equivalent required
Benefits – What AIG has to offer
Affordable health, dental, and vision insurance plans based on your individual or family needs
Generous Paid Time Off, Nine paid holidays, and Paid Volunteer Time Off
401k with an employer match available upon hire
A casual dress code and fun, friendly work environment at a company that gives back to the community
We are an Equal Opportunity Employer
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .
Functional Area:
OP - Operations
Estimated Travel Percentage (%):
Relocation Provided:
Travel Guard Group, Inc.