Job Information
Staffing 101 Group LLC Field Services Mgr./Master Electrician in Staten Island, New York
Essential Responsibilities: - Manage and lead Union by providing coaching, development, and performance/talent management. - Follow contractual requirements and maintain 100% compliance across the program. - Achieve service excellence through internal field services teams and 3rd party vendors; maintain OKRs, KPIs, and process for sustaining service excellence and partner with Director of NYC Field Services as necessary to identify interventions and propose solutions. - Contribute towards department P&L accuracy and tracking, which includes forecasting. - Champion change management and drive a customer focused culture. - Achieves strategic long and short-term goals (people, process, technology) as defined by Director of NYC Field Services, and inspire direct teams to follow and activate. - Provide leadership to improve performance and engagement through assessment, planning, organizing, coordinating, monitoring, and evaluating. - Analyze operational and process issues; track data to measure defects and make recommendations for cost efficiencies and operational enhancements. - Identify, implement, and manage continuous improvement through the application of Six Sigma, Lean, or other similar methodologies in partnership with Director of NYC Field Services - Other duties as assigned.
Qualifications: - Master Electrician experience and certification. - Union experience a strong plus. - No physical work permitted; strictly oversee, delegation, inspection, administrative and analysis. 3+ years of experience in field services, service operations, supply chain, or related field with effective leadership ranging from work direction, motivation, coaching/feedback, and developing assigned staff. - Excellent negotiation, problem-resolution, organizational and time management skills, takes the initiative, demonstrates a strong sense of urgency/follow-up, and carries multiple projects. - Statistical/analytical skills and shows initiative to get ahead of potential out-of-compliance processes. - Proven track record of building and maintaining effective internal and external working relationships. - Demonstrated business process engineering/re-engineering experience using Six Sigma, Lean or other formal process improvement methodologies. - Excellent verbal/written communication and presentation skills, including a collaborative management style.
Salary and Schedule: - $41.00/hr. to $61.00/hr . - Monday thru Friday 6:00 a.m.-2:00 p.m. (flexibility with hours can be discussed) - In office and in the field 60/40. Office is based in Staten Island but field service is within all 5 boroughs.
To Apply: E-mail resume to info@staffing101group.com Indicate in subject line "NYS DOL ref. Field Services Manager/Master Electrician"