Jobs for People with MS: National MS Society

Visitor Services Coordinator, Cantor Arts Center

Arts, Stanford, California, United States

Administration

Post Date Apr 30, 2024

Requisition # 103076

Stanford University is one of the world’s premier academic and research institutions, devoting tremendous intellectual and physical resources toward the betterment of humanity. As a major Silicon Valley employer, Stanford seeks people committed to excellence and to improving our world. In turn, the university is committed to supporting its employees as they develop their careers and enrich their lives. We believe Stanford’s future success will be shaped by the diverse perspectives, unique experiences, and inclusive culture of its community.

Serving the Stanford University campus, the Bay Area community, and visitors from around the world, the Cantor Arts Center provides an outstanding cultural experience for visitors of all ages and a growing online audience of scholars. The Cantor’s encyclopedic collection spans 5,000 years and includes more than 40,000 works of art from around the globe. An established resource for teaching and research on campus, the Cantor offers free admission and programs year-round. It is consistently one of the most visited university museums in the U.S.

It is an exciting time to join the expanding team at the Cantor Arts Center—a loyal community of donors and members, and bold curatorial initiatives that will shape a broader understanding of our collective art histories. Join us as we build capacity to achieve the museum’s goals within an equitable, collaborative, and creative work environment.

The Visitor Services Coordinator (VSC) provides operational and administrative support for the Visitor Services Department with the Cantor Arts Center. The VSC supports every aspect of the provision of an outstanding, accessible and inclusive experience for more than 130,000 museum visitors annually. This role is the initial point of contact for all forward-facing visitor and volunteer requests, questions and merchandise sales. The VSC will work in tandem with our Visitor Services volunteers and help to ensure our volunteers have the resources and support necessary to succeed in their volunteer role. Reporting to the Manager of Visitor Services, the VSC will enthusiastically and consistently go above and beyond in delivering excellent customer service that directly supports an unparalleled museum visitor experience.

In this role, you will:

• Proactively greet museum visitors; the VSC is instrumental in the process of facilitating an accessible and inclusive museum visitor experience for everyone.

• Serve as the on-site Visitor Services staff representative and first point of contact for visitors and volunteers.

• Plan and lead volunteer briefings and support all aspects of volunteer training and orientation.

• Provide supervision and performance-based mentoring and feedback for volunteers, contingent staff and student workers.

• Communicate, inform and interact with visitors, volunteers, staff, and constituents in a professional, positive and friendly manner and supports seamless Visitor Services operations with the Anderson Collection.

• Maintain comprehensive knowledge of current and scheduled exhibitions, public programs, gallery closures and changes, museum and Stanford policies and protocols.

• Exercises excellent listening and problem-solving skills while addressing visitor, volunteer, staff and constituent requests and suggestions.

• Resolve basic IT issues and ensure forward facing digital media devices are consistently functioning properly.

• Support all merchandise sales, inventory, shipping, record keeping and data entry.

• Assist with administrative and operations related duties including but not limited to data entry, filing and distribution/placement of museum signage.

*Other duties may be assigned.

Please note that this position will be based on the Stanford campus and will be a fully onsite in-person role, including working weekends, evenings and National holidays.

In order to be successful, you will bring:

• High school diploma and three years of administrative experience, or combination of education and relevant experience.

• Demonstrated commitment to promoting and supporting an environment of diversity and inclusion.

• Minimum two years of experience in a frontline customer service focused environment.

• Ability to constructively receive and employ direction from museum management and supervisory team.

• Excellent interpersonal, communication and conflict resolution skills; ability to provide the highest level of customer service at all times.

• Excellent problem-solving skills and decision-making ability.

• Strong organizational skills and the ability to prioritize and multitask.

• Strong verbal and written communication skills.

• Proficient computer skills and demonstrated experience with office software and email applications.

• Ability to work independently and as a member of a team.

• Strong attention to detail and accuracy.

• Ability to learn policies and procedures and correctly provide that information to visitors.

Don’t meet every single requirement? At the Vice Presidency for the Arts and Cantor Arts Center, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. Let us know in your cover letter how your experience makes you a good fit for us. You may be just the right candidate for this or other roles!

The expected pay range for this position is $$27.40-$33.65 per hour. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our cultureandunique perksempower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

• A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

• Discovery and fun. Stroll through historic sculptures, trails, and museums.

• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources atstanfordelr@stanford.edu. For all other inquiries, please submit acontact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

• Schedule: Full-time

• Job Code: 4097

• Employee Status: Regular

• Grade: E

• Requisition ID: 103076

• Work Arrangement : On Site