Job Information
Paychex Sr Service Partner - PEO Payroll in St Petersburg, Florida
Overview
Works independently to provide customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has specialized depth and breadth of expertise in multiple Paychex products. Interprets internal or external issues and recommends solutions/best practices. Solves complex problems; takes a broad perspective to identify solutions. May lead functional teams or projects.
Responsibilities
Cultivates strong relationships with key clients and internal and external partners to deliver advanced quality service
Consults with clients and other partners to identify opportunities to enhance the Paychex service experience
Maintains an advanced working knowledge of multiple Paychex products, as well as industry practices and procedures
Identifies and implements opportunities for process improvements on a large scale
Demonstrates advanced skill level with systema and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS
May represent the team on projects and initiatives
Serves as a mentor for less experienced teammates
Documents all interactions and uses the information to improve service
Qualifications
- Bachelor's Degree - Preferred
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for thispp position is $22.83 - $32.61 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.