Jobs for People with MS: National MS Society

Working Title: Systems and Process Support Specialist

Job Class: Management Analyst 3

Agency: Housing Finance Agency

• Job ID : 84985

• Location : St. Paul

• Telework Eligible : Yes, with intermittent trips to the office and other work locations. Teleworking employees are required to live in Minnesota or in a state bordering Minnesota.

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 03/19/2025

• Closing Date : 04/02/2025

• Division/Unit : SF-BSPS & Process/Admin

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $27.84 - $40.82 / hourly; $58,130 - $85,232 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 -MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Minnesota Housing is hiring! We’re a mission-focused financial institution looking for a Systems and Process Support Specialist who will support the work assigned to the Single Family Division and the Business Operations Team so activities and assigned projects are completed and meet established deadlines and business systems and technologies work as expected. This position is the first line of support for internal business partners to ensure escalations are handled promptly with accurate resolution for internal customers as well as to minimize disruption for external customers. This position will also support system testing activities, manage the information on the Single Family internet and intranet pages; create and deliver system training; manage system Users; create and manage documents in the system(s); and support Single Family staff with other technology related activities (e.g. creating reports from the loan reporting tool, creating fillable forms, creating Cvent pages and reports, etc.). This role will also be responsible for creating, executing, and maintaining procedure documentation for a variety of processes in the team.

Essential Job Duties

• Provide first line of support to internal and external business partners for inquiries related to systems used by the Single Family team so that programs and processes are supported timely and accurately.

• Support Client Management/Web Administration functionality in the loan origination system and create and deliver web administration training.

• Manage loan document processes so that document versions are controlled, documents available in the system are updated as directed by the programs/legal/compliance teams and are attached to the programs and generate/print correctly and external third parties are apprised of changes in timely manner so that loans delivered into the Agencies programs are accurate and create legal contracts as applicable.

• Support Minnesota Housing internal and external web pages including posting program updates, training info, daily rate updates, documents/information, and any Single Family related items.

• Participate in testing version upgrades, enhancements, and break fixes so that systems are accurate, consistent, and reliable.This testing may be for changes made by the system vendor, internal Business Systems and Process Support (BSPS), or Business and Technology Support (BTS).

• Create, maintain and update BSPS procedure documentation so they are accessible, accurate and available for the BSPS team.

• Perform other duties as assigned.

Minimum Qualifications

To be qualified for and considered for this position, applicants must meet all of the minimum qualifications listed below. Ensure that your resume contains descriptions of your work experiences sufficient for comparison against the requirements stated below and indicate the beginning and ending month and year for each job held.

Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

• Two (2) years of professional experience with housing/mortgage lending which includes knowledge of mortgage lending operations and practices. This is required to understand the overall consumer mortgage lending process from application through closing to effectively troubleshoot and support business partners with a variety of escalated program, process, and system related issues.

• A Bachelor’s degree in Business Administration, Finance, Accounting, Housing, or Real Estate may substitute for one (1) year of professional experience – or – an Associate’s degree in the listed fields may substitute for 6 months of experience.

• Demonstrated excellent customer service skills providing support for internal and external partners. This includes Help Desk Support, handling a variety of requests, trouble shooting and resolving escalated issues for customers.

• Demonstrated communication skills, including ability to comprehend and communicate complex information in plain language.

• Strong technical, analytic, and problem-solving skills, including the ability to research and resolve issues.

• Excellent writing and documentation skills.

• Cultural competency as demonstrated by skills for communication and interaction across cultures and awareness of one's own world view and that different world views exist.

Preferred Qualifications

• Five (5) years of related housing/mortgage lending experience which includes knowledge of mortgage lending operations and practices.

• Experience with system testing (mortgage origination systems, FileMaker, ACES, Homeownership Capacity, Grants Management, etc.)

• Dedication to ensure cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Physical Requirements

Requires moving office items such as file folders and small office tools.

Additional Requirements

This position requires successful completion of the following:

• Reference Checks.

• Job related background checks.

• Conflict of Interest Disclosure.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.