Job Information
New York Blood Contact Center Associate I in St. Paul, Minnesota
Contact Center Associate I Job Locations US-MN-St. Paul ID 2024-6380 Category Administrative/Clerical Work Location Type Hybrid Type Regular Full-Time Overview Memorial Blood Centers (MBC.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1948. We supply blood and blood components, state-of-the-art laboratory services, and biomedical expertise to area healthcare partners, national blood centers, biotechnology companies, research institutions, and international clients. Operating 10 donor centers and conducting hundreds of blood drives each month, we are proud to be an independent nonprofit that supplies over 30 area hospitals and more than a dozen air ambulances with life-saving blood-from our community, for our community. Responsibilities Summary: This position ensures that blood collections goals are met by calling the appropriate donors to Memorial Blood Centers donor centers and mobile blood drive operations. Job Responsibilities: Schedule: Monday - Friday 9:00am - 5:30pm Recruiting for Whole Blood Donations: Calls appropriate donors based on inventory needs Understands minimum requirements for donor recruitment and donor deferral guidelines Uses assertive communication to secure appointments Participates in programs to increase donor base. Includes cold calling to bring in new donors, lapsed donor and frequency campaigns Meets individual and team goals to complete a minimum number of appointments and dials per hour Determines what is appropriate donation process with each call Meets individual and team goals to complete a minimum number of appointments and dials per hour Reminder Calls Data Entry Scheduling/ Canceling and rescheduling donor appointments Maintains accurate donor files and fills out appropriate forms Must be able to navigate a computer quickly moving between web brower tabs, Outlook, Microsoft Word, and Excel Benefits: Full Benefits Including: Medical, Dental, Vision, Paid Time Off, Sick Days, and Retirement Plan Qualifications Education: High School Diploma or Equivalent Other: Minimum 1 year experience in telemarketing and/or customer service Customer service training experience preferred Ability to organize and prioritize Basic computer, typing skills, and math skills Excellent interpersonal communication skills Accurate oral and written communication skills Innovative Blood Resources is an equal employment/affirmative action employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, marital/or parental status, age, national origin, citizenship, disability, veterans status, or any other classification protected by applicable Federal, State, or Municipal Law. If you require assistance or accommodations completing our application process, please contact our human resource department at 651-332-7000, Monday thru Friday 10-4. We are unable to return phone calls related to checking on the status of job applications successfully submitted electronically.