Jobs for People with MS: National MS Society

Working Title: Benefits Specialist Senior

Job Class: State Program Administrator Senior

Agency: Mn Management & Budget

• Job ID : 84392

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 02/27/2025

• Closing Date : 03/12/2025

• Hiring Agency/Seniority Unit : Mn Management & Budget / Mn Mgmt & Budget -Confidential

• Division/Unit : Personnel/Payroll / EID Enrollment & Benefits

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : Yes / 15%

• Salary Range: $27.84 - $40.82 / hourly; $58,129 - $85,232 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 217 - Confidential/Unrep

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The State Employee Group Insurance Program (SEGIP) has an exciting opportunity providing customer service to state employees and their dependents, retirees, and employees of Independent Billing Units (IBUs) who are covered under state benefits.

The Benefits Specialist Senior will serve as a liaison for SEGIP participants (state employees, retirees, agencies, and other eligible individuals and groups), responding to customer and employee inquiries within a call center environment. This role requires the ability to work independently with minimal supervision while managing a high volume of work accurately and meeting deadlines. Maintaining a high level of confidentiality is essential, as well as handling difficult or sensitive employee situations with professionalism and discretion. Strong problem-solving skills, active listening, and collaboration are key to being an effective team member in this fast-paced environment.

Minimum Qualifications

To be considered for this position you must have a minimum of two (2) years of experience administering employee insurance benefits (e.g. medical, dental, pretax, and disability).

This experience must demonstrate:

• Experience interpreting and understanding insurance plan related to laws, policies, and standard principles of group insurance (e.g. Minnesota Statutes, Medicare, COBRA, HIPAA, enrollment, billing, insurance eligibility).

• Experience handling billing processes in insurance administration, including reviewing claims, appeals, or provider network participation.

• Ability to explain complex insurance benefits and how major life events (e.g., marriage, birth, retirement) impact coverage.

• Strong written and verbal communication skills with experience in resolving customer inquiries via phone, email, or in person.

• Detail-oriented with good analytical skills

• Experience with programs requiring specific knowledge (e.g. pretax, disability, retirement)

• Experience with computerized systems and programs sufficient to research and resolve problems through data mining.

Preferred Qualifications

• Experience as a Dedicated Department Insurance Representative (DDIR) or working with employer-sponsored group health plan administration, including enrollment, eligibility determination, or billing.

• Proficiency with PeopleSoft SEMA4, including the ability to analyze system capabilities, research discrepancies, and resolve benefits-related issues.

• Familiarity with SEGIP, including existing insurance programs, retiree plans that coordinate with Medicare, and relevant bargaining language.

• Understanding of HR concepts such as leaves, layoffs, new hires, and their impact on insurance eligibility.

• Knowledge of collective bargaining agreements or benefits plans, with the ability to interpret and apply contractual language in a benefits or HR setting.

• Knowledge of the Minnesota Government Data Practices Act and Federal HIPAA laws as they pertain to handling and safeguarding insurance information.

Additional Requirements

Minnesota Management and Budget will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.