Jobs for People with MS: National MS Society

Working Title: Applications Support Specialist

Job Class: Information Technology Specialist 4

Agency: Minnesota IT Services

• Job ID : 84676

• Location : St. Paul

• Telework Eligible : Yes #LI-Hybrid

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 03/21/2025

• Closing Date : 04/03/2025

• Hiring Agency/Seniority Unit : Minnesota IT Services

• Division/Unit : Minnesota Boards Councils, Commissions, and Courts

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $36.52 - $60.24 / hourly; $76,253 - $125,781 / annually

• Job Class Option : Application

• Classified Status : Classified

• Bargaining Unit/Union : 214 - Professional Employees (MAPE)

• FLSA Status : Exempt - Administrative

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives.

This position provides support for N-tiered custom and COTS (Commercial Off-The-Shelf) applications used by Health Licensing Board (HLB) and MBCC organizations. It ensures the smooth operation of applications across various technologies, primarily .NET/IIS and JAVA/Tomcat. In this role, you will be involved in coordinating with MNIT HLB and MNIT MBCC staff, application vendors, MNIT Enterprise Teams, and agency users to maintain system performance, resolve technical issues, and manage vendor support contacts. Additionally, this position will collaborate with leadership to support application planning and enhancements.

This position is currently eligible for full-time telework:

• Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in Saint Paul, Minnesota

• Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume. Resume tips here. (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :

Position requires a minimum of four (4) years of IT related experience in supporting, troubleshooting, and optimizing N-tier application systems.

Experience must include:

• Experience with N-tier application architecture including presentation, application, and database tiers, and technologies.

• Experience supporting and troubleshooting enterprise-level application systems and infrastructures, including web servers, middleware, and databases.

• Ability to diagnose and resolve technical issues across multiple platforms, including Windows, Linux, virtual environments, and networks.

• Experience coordinating or participating in system upgrades and enhancements.

• Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.

• Customer service skills that include active listening, empathy, and problem-solving.

A master’s degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor’s degree substitutes for two (2) years, OR an IT related associate’s degree substitutes for one (1) year.

Preferred Qualifications

• Experience supporting applications in virtualized environments and managing applications across multiple data centers and cloud environments.

• Familiarity with government agency IT operations and experience supporting or managing IT systems within a government context.

• Ability to troubleshoot technical issues across multiple platforms, including Linux, Windows, IIS, .NET, ASP, SQL Server, and Oracle.

• Experience working with stakeholders and leadership to develop solutions, resolve disputes, and advocate for technical recommendations.

• Experience collaborating with vendors, enterprise teams, and end-users to ensure the stability and performance of IT systems.

• Planning and organizational skills to support application upgrades, ensure system stability, and evaluate future hosting options.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)

• Criminal History Check

• Reference Check

• Social Security and Address Verification

• Education Verification

• Other legally required checks

Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.