Jobs for People with MS: National MS Society

Introduction

We're seeking an experienced Technical Engineer to join our Customer-Facing Team, where you'll play a crucial role in ensuring the success of our customers planning or utilizing business automation solutions build using IBM Business Automation products that harness the power of AI. As a Technical Engineer, you'll collaborate with cross-functional teams to design, develop, and deploy products that meet the evolving needs of our customers.

Your role and responsibilities

Key Responsibilities:

• Develop and maintain technical documentation for business automation

solutions, including product best practices and implementation guides.

• Collaborate with the Product Development Team to design and implement

AI-powered features and functionalities in our products.

• Work closely with the Customer Success Team to understand customer pain points, provide technical guidance, and ensure seamless onboarding and support of our products.

• Develop and maintain relationships with key stakeholders, including

customers, partners, and internal teams.

• Identify opportunities for product improvement and technical optimization through data analysis and feedback from customers and internal sources.

• Host technical enablement events and focused workshops, both face-to-face and virtual, aimed at enabling business partners and customers expose the value of IBM Business Automation products and solutions to our customers’ business.

Required technical and professional expertise

Requirements:

• Experience with business automation platforms, such as workflow engines,

integration tools, or orchestration software.

• Familiarity with cloud-based technologies, including IBM, AWS, Azure, or

Google Cloud Platform.

• Excellent problem-solving skills, with the ability to think critically

and creatively.

• Strong presentation skills with ability to present complex technical

concepts to c-suite and technical engineers alike

• Strong expertise in one or more programming languages (e.g. Python,

Java, JavaScript)

• Strong understanding of data structures, algorithms, and software design

patterns.

Preferred technical and professional experience

Preferred Expertise:

• Experience with IBM Business Automation software (e.g. Business Automation Workflow, Automation Decision Services, Enterprise Content Management) and orchestration tools (e.g. watsonx Orchestrate)

• Experience with containerization (e.g. Docker) and orchestration tools

(e.g. RedHat Openshift or Kubernetes).

• Experience in AI, Machine Learning, or related fields