Job Information
Behavioral Health Network Access Navigator Supervisor I in Springfield, Massachusetts
Access Navigator Supervisor 1 Location - 417 Liberty Street, Springfield, MA, 01104, United States Job Category - Health Care, Nonprofit - Social Services, Administrative - Clerical Employee Type - Full-Time Required Degree - High school Minimum Experience - 3 Years Contact information Name - Elaine Connor Phone - 413-657-0243 Email - elaine.connor@bhninc.org Description Join our team of competent and compassionate professionals as a shift Access Navigator Supervisor in the CBHC at Behavioral Health Network! Your experience, knowledge and great skills will support the Access Navigation program with the following: Providing supervision, training, guidance, support and encouragement to ensure that Access Navigators are maximizing enrollments into care management programs. Assisting Access Navigators in implementing effective strategies for increasing both engagement and enrollment in care management programs. Monitoring case load size of Access Navigators to ensure efficiency in engagement and enrollment. Monitoring Access Navigators\' completion of timely documentation in appropriate EHR?s. Monitoring Access Navigators\' collaboration and referrals with internal and external service providers to meet member needs in a timely and efficient manner. Providing supervisory support as well as a consultant for Access Navigators in the absence of the program management. Demonstrating willingness and ability to treat challenging and diverse client populations. Demonstrating cultural competence in dealing with clients with a variety of different cultural backgrounds. Demonstrating working knowledge of community resources, and how to help clients access them. Providing effective and positive leadership to supervisees. Providing high quality supervision to assigned staff utilizing the Yale supervision model. Providing orientation to new staff as needed. Utilizing progressive discipline and documents appropriately. Having an understanding of various grant reporting metrics, assessments, screening tools, and documentation utilized across the Access Navigation Department. Participating in On Call rotation as needed for Access Navigation Department What are we looking for in an Access Navigator Supervisor? Minimum of one year experience working with the above populations. Previous supervisory experience (preferred). High School diploma with 2-3 years of work experience in related health care field (required). Associate\'s degree (preferred) with 1-2 years of work experience in related behavioral health field. Minimum of one-year experience working with the above populations. Knowledge of mental illness, the interface between mental health and medical conditions and systems, substance abuse, and care management. Must have familiarity with Internet, word processing and emails systems. Professional demeanor and phone skills in communicating with members and care team members BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply. Additional Information Reason for Opening - New Position Schedule Days - Weekdays & Weekends Schedule (Days/Time) - Mon-Fri 9a-5:30p with some flexibility to meet the needs of the program # of Hours Per Week - 40 Required Language - English