Job Information
Volunteers of America - Spokane Behavioral Health Transitional Support (BHTS) Case Manager (Full-Time) in Spokane, Washington
VOA's Behavioral Health Transitional Support (BHTS) Case Manager is a position that relies on independent and collaborative work to engage with and provide community support services to individuals who are experiencing homelessness. Services are community-based and focus on assisting participants to access recovery and improve the quality of their lives. Services include but are not limited to; helping participants access needed entitlements, acquire or maintain housing, and develop the necessary skills to manage symptoms of their illness with the focus on independent living and vocational or volunteer participation.
BHTS services assist in stabilizing participants experiencing temporary or chronic homelessness, provide supportive engagement, and provide consistency in staff who provide continuity of care and linkage to resources, rapid access to necessary community and behavioral health resources and ensure that needs/requests are met and challenges resolved.
VOA seeks a workforce that reflects the diversity of the VOA Participants, whom we serve: people of many ages, racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs.
Position Type and Expected Hours of Work:
This is a full-time position with 40 work hours per week and set work hours. This position has a requirement of 8 work hours per day, Monday through Friday.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job. The essential functions of the position include, but are not limited to the following:
Respect and value all VOA Participants, regardless of circumstance, behavior, or need.
Utilize Evidence Based Practices such as: Motivational Interviewing, Harm Reduction, and Trauma Informed Care.
Engage with shelter participants using creative strategies to develop trusting relationships.
Be knowledgeable of area resources for participants and how to help them access those resources.
Build relationships with staff from systems of care for the purpose of sharing participant referrals.
Assist shelter participants with behavioral health and co-occurring challenges in addition to homelessness, including those unable or avers to accessing behavioral health services through conventional service models.
Assist participants with rapid access to necessary community and behavioral health resources to ensure that needs/requests can be met and challenges resolved.
Engage with individuals and their identified natural supports to develop person-centered recovery planning to determine the amount and type of services needed to meet their unique needs.
Provide on-going coordination and case management services for up to 8 weeks, unless justification to extend services to ensure continuity of care and maintain the safety and wellbeing of participants or ensure a warm handoff to necessary services.
Provide case management services inclusive of:
Facilitation of access to emergency services whenever necessary, including medical, law enforcement, shelter and detox services etc.
Assistance with accessing services in the community, scheduling appointments and attending meetings to help participants establish trust with other service providers who can offer specialized services and case management.
Advocate for participants and remove barriers to services in legal, educational and rehabilitation settings.
Provision of education and inf