Jobs for People with MS: National MS Society

GENERAL SUMMARY:

Prepares and maintains schedule for Optical Service Representatives at a specific location and organizes and conducts training of new employees. Greets and directs patients in a friendly and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service or billing in person or over the phone.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

· Investigates and resolves patient inquiries concerning merchandise, service or billing.

· Responsible for monthly rotating schedule for all OSR’s.

· Responsible for all training modules for new hires.

· Is proficient and is a resource person for Web Denis, Medicare/Medicaid certified to speak with agents.

· Is proficient and is a resource person for insurance verification to include co-pay and deductible verification.

· Is proficient and is a resource person for prescription entry for eyeglasses and contact lenses; follows medical triage guidelines for emergency cases.

· Supports management and sales team.

· Effectively maintains multiple phone lines while utilizing proper telephone etiquette.

· Turns information inquiries into scheduled appointments.

· Accurately and efficiently schedules appointments, completes and maintains patient electronic medical records. Accurately and consistently maintains the cash drawer and sales ledger.

· Explains Ocular Corneal Tomography to all patients over the age of 18.

· Performs entry into HFO’s point of sale system

· Performs prescription entry for eyeglasses and contact lenses.

· Follows medial triage guidelines for emergency cases.

· Communicates prescription information with pharmacies. Places order and ships to patient

· Interprets doctor’s prescriptions and answers customer questions. Suggests products and enhancement to address specific prescription questions.

· Answers basic and complex customer questions or concerns. Has an understanding of the products and services that are available to customers.

· Demonstrates a desire to create value for customers and exceed customer expectations.

· Handles multiple customers effectively with tact and a sense of urgency. Redirects customers to appropriate source if necessary.

· Works closely with all departments to coordinate services.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

· Requires high school diploma or GED

· Requires basic math skills

· Computer experience preferred

· Previous clerical experience, retail or hospitality experience and optical experience required.

· Requires excellent customer service skills, must be professional, courteous and a team player

· Leadership experience preferred

· Completion of all required training courses as directed by Henry Ford OptimEyes.

· Must have the ability to stand, reach and bend for extended periods of time during shift

· Must have the ability to multi-task and answer multi-lined phones

· Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy

· Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS:

Works in a retail optical environment. Evening and weekend hours required

Additional Information

• Organization: Community Care Services

• Department: HF Optimeyes Southfield SVC

• Shift: Rotating

• Union Code: Not Applicable

  Additional Details

  This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan’s largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.

Benefits

Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.