Jobs for People with MS: National MS Society

Job Description

The Role

The people support team are the backbone of the people team. Providing advice and guidance to employees and line managers, ensuring all queries are answered no matter how big or small.

1. Service Excellence: We’re all about exceeding expectations. You’ll focus on delivering top-notch service, meeting service level agreements, and ensuring quality measures are met. Our employees deserve the best, and you’ll make sure they get it!

2. Compliance Champion: Navigating the seas of processes and procedures can be overwhelming if you don’t know where you start. This is where you come in, guiding our managers and colleagues through our People policies, procedures and systems to ensure that they don’t get lost. Ahoy data compliance!

3. Continuous Improvement: Like a skilled navigator, you’ll steer us toward improvement and simplifying what we do and how. If there’s a better way, you’ll find it! Your recommendations will shape our course.

4. Team Matters: We can only deliver excellence to others if we support each other. You will be happy to share your knowledge and ensure tha the team pulls in the same direction – whether the sea is rough or it feels like plain sailing.

Our role categories range from CUK15 (entry-level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK09 and is offered on a full time, fixed term contract basis, with hybrid working including up to two days from home.

About You

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

• A HR background with demonstrable ability to provide solid advice to colleagues at all levels

• Customer focused

• Excellent colleague relationship

• A starter – finisher with natural curiosity to improve things

• Ability to form strong relationships across all levels

Being part of our team has its advantages…

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.

• Hybrid working including up to two days from home.

• Recognition scheme with prizes and awards

• Employee Discounted Cruising plus Friends and Family offers

• Regular office events including live entertainment, lifestyle events and charity partner fundraisers

• Extensive learning and development opportunities

• Employee-led networks

• Employee Assistance and Wellbeing programmes

• Company paid Health Cash Plan and health assessment

• In-house Occupational Health help and access to digital GP

• Life Assurance

• Parental and adoption leave

• Employee Shares Plan

• Electric Car and Cycle to Work schemes

• Onsite restaurant offering range of healthy cooked and grab and go meals

• Discounted retail and leisure via discounts portal

• Minimum 25 days leave, bank holiday allowance and holiday trading scheme

• Contributory Defined Contribution Pension scheme

• A friendly welcome with help settling in

#LI-Hybrid

#Job Functions: Customer Service; General Business; Human Resources

#LI-VN1

About Us

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.