Jobs for People with MS: National MS Society

Hangzhou, China

The role of the IT Support Technician is to provide technical assistance, support, and advice to users. Troubleshooting desktop computers, applications, networking problems, communication devices & Video conferencing equipment. Communicate solutions and educate users of policy, procedure and best practices pertaining to information technology.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

• This role will provide day to day IT support to users in ArtSci, servicing users deskside and remotely. The duties will include but not limited to:

• End-users support including employee lifecycle, IT assets lifecycle, business applications support and business relationship management

• Partner in project delivery, coordinate and implement IT projects and solutions to support business and production processes.

• Coordinate and implement global IT governance functions, such as IT policies, security, IT architecture.

• Response for IT compliance and security in scope

• Installation, configuration, testing, updating, and troubleshooting for software or application in scope

• Provide support and carry out IMACD services (Installation, Move, Add, Change and Disposal) for IT equipment in scope

• Provide “last mile” support of IT services within service portfolios including Infrastructure, workplace and collaboration, security, and plant automation

• Manage Incidents, Support Request and problems assigned to the team within defined SLA/OLA

• Manage IT assets and inventory, track IT purchasing request, monitor delivery and coordinate finance payment

• Manage local ERP system and application.

• Ensure IT service activity logged and trackable in ticket system

• Ensure facilities management moves, accountable for any stock management in the scope.

• Apply SOPs to deliver the Services within the scope

We bring

• Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.

• Opportunities for growth and advancement for those who embrace innovation and take initiative.

• Collaboration with experts in health, nutrition, and beauty to drive progress.

• Responsibility and accountability in living company values and driving sustainable solutions.

• Dedication to creating better futures for customers, communities, people, and the planet.

• Supportive environment where individuals are empowered to progress and contribute to meaningful change.

You bring

• College degree or above in computer science, or relevant degree required

• User focus oriented to keep the user satisfaction up to the mark

• ITIL Process understanding

• Good English communication

• Full stack software development knowledge, ERP experience will be an advantage

• More than 5 years’ experience for user support, good knowledge about PCs, Windows OS

• Basic knowledge for servers, network equipment and datacentre infrastructure

• Knowledge on Cisco or Aruba products is highly regarded.

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.

Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.