Jobs for People with MS: National MS Society

Description

The Kindle/Books Design and Research Studio seeks a talented, motivated Senior UX Program manager to mature Design Operations by driving programs that improve design throughput, consistency, quality, and transparency across our Studio. Reporting to the Senior Manager of Central Studio Programs, you will own key programs and continuous-improvement efforts such as developing and deploying a state of the art design toolchain, driving transparent planning, tracking and reporting mechanisms, working with Studio teams to adopt and leverage design systems and CX guidelines, and improving connective tissue across product teams. You will work with Design, Research, Product Management, and Engineering teams to implement simple, scalable approaches that force-multiply design efforts. By doing this you will enable 30+ feature teams working across Kindle and Amazon’s Books business to rapidly deliver experiences that improve the lives of millions and millions of readers.

As a Senior UX Program Manager, you will be trusted to operate with a high degree of independence and ownership, including in areas where the program strategy has not yet been defined. Informing your judgement is deep knowledge and practical experience in product, software, and service design from concept creation to validation to development and release. Additionally, you have successfully created and managed a wide range of design-related processes, resources, programs, and toolchain improvements that have delivered measurable results.

You invent, evolve, improve, and simplify in a manner that scales across multiple teams, feature types, and development methodologies. You are flexible and comfortable with ambiguity, and adapt your approach to meet the needs of a broad set of partners. At the same time, you are adept at driving for clarity and alignment across partners and stakeholders.

Key job responsibilities

• Establish predictable, repeatable processes that help Studio leaders and contributors prioritize, plan, and execute multiple parallel projects.

• Drive implementation and adoption of improved Studio-wide design, research, and project management tools, to empower designers across our organization to work more effectively, and more easily see and build upon each other’s efforts.

• Foster cross-org transparency by working closely with Design, Research, Product, and Engineering leaders to create, maintain and publish reporting and dashboards that share project information and illustrate progress against goals.

• Collaborate with Design leaders and teams to adopt and leverage design systems, guidelines, and best practices.

• Work with the Senior Manager of Central Studio Programs and cross-functional leadership to identify and implement new programs to raise the customer-experience bar for the entire Books organization

About the team

Our mission is to inspire readers by making it easy to read more and get more out of reading. In pursuit of this, our 60+ person global Design Studio provides the user research, UX, and brand design for Kindle E-readers, Kindle apps for phones & tablets, Author & Publisher tools, and book shopping experiences used by millions of readers and thousands of authors around the world. We are looking for a passionate, design-focused, and customer-obsessed leader to join our team.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

Basic Qualifications

• Bachelor’s degree or equivalent industry experience.

• 6+ years of successful experience as a Producer, UX Program Manager, Research Program Manager, or similar role in a user experience or design team.

• 6+ years of experience leading large projects through the full product development life cycle in a large, cross-functional team.

Preferred Qualifications

• Strong knowledge of project management tools and methodologies (Agile to Waterfall)

• Deep understanding and knowledge of human-centered design process

• Experience managing UX programs and working with Design and Research

• Strong ability to effectively manage cross functional projects, dependencies and bottlenecks

• Experience escalating issues and anticipating and making hard trade-offs between business and customer need

• Experience gathering and analyzing large amounts of data and delivering continuous business improvementsExcellent written and verbal communication skills

• Ability to work effectively with tight deadlines in a fast-paced environment

• High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision

• Strong sense of ownership, urgency, and drive

• Passion for design, research, and reading.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,500/year in our lowest geographic market up to $192,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.