Job Information
Rivian Automotive, LLC Regional Manager, Spaces (Northwest) in Seattle, Washington
About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary Rivian is seeking a seasoned retail leader who desires the challenge of a new business and the excitement of building something from the ground up. You will oversee sales activities, daily operations, and team performance for your region, ensuring the delivery of a best-in-class customer experience. As the Regional Manager, you are accountable for driving sales, supporting your team, and achieving operational excellence throughout all your locations. You will oversee operations and ensure effective implementation of brand culture and business initiatives. To be successful in this role, you must have a customer-first approach and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset. You are results driven and demonstrate an understanding of how each interaction supports the broader customer and employee experience. Responsibilities Responsible for KPIs and P&L within region Ensures regulatory compliance within region Ensures Rivian culture and values are reflected in operations, customer experience, and team within all locations in the region Team development and talent pipeline: Coach, develop, educate and empower your team to create an elevated and best-in-class customer experience and achieve business objectives Proactively recruit talent into Retail locations, ensuring a strong talent pipeline Partner with Learning and Development to create a scalable onboarding and training plan for field teams Regularly visit and spend time in all locations within region market Weekly/Monthly/Quarterly Business Reporting: Collect, organize and analyze data in order to create impactful reports that highlight our retail Key Performance Metrics (KPI's), measures of success and inform the business Activation, Event and Special Projects Support: Support facilitation of local events and activations Support new site openings within region, working closely with the Retail HQ Team to execute the site turnover, product load-in, visual merchandising, recruiting, and hiring of a new team, training and onboarding and all other opening activities as needed Qualifications 6+ years of experience in customer service; including experience managing direct reports and P&Ls across multiple locations Retail, experiential/brand marketing, sales, hospitality or similar fields highly preferred; Direct-to-Consumer business model a plus At least 21 years of age High School Diploma or GED required; Bachelor's degree preferred Extensive experience with P&L, POS and CRM software Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring Ability to obtain and maintain local sales licenses if applicable in your state Ability and willingness to work weekends, evenings, and holidays with willingness to travel when required; may be required to work both weekend days as dictated by the needs of the business Excellent written