Job Information
SYNNEX Partner Operations Manager II in Seattle, Washington
About the Role As a Partner Operations Manager II, you will serve as the go-to person for supporting vendor programs and lifecycle management. Your primary responsibilities will include customer support for complex pricing, quality assurance for teams, and/or deal registrations. This role triages customers to the appropriate area to ensure satisfactory customer coverage. What You'll Do Act as the primary point of contact for supporting vendor programs and lifecycle management, serving as the go-to person for internal teams and external vendors. Perform complex deal registration and customer support for complex pricing models. Develop a deep understanding of vendor programs, including pricing structures, incentives, and promotions, and effectively communicate this information to relevant stakeholders. Provide accurate and timely quotes to sales teams, ensuring competitiveness and alignment with vendor pricing guidelines. May collaborate with sales teams to identify up-sell opportunities, leveraging your knowledge of vendor programs and pricing structures. Determine lead times and delivery schedules based on product availability, build lead times, and other relevant factors, effectively managing customer expectations. Apply pricing accurately and consistently, ensuring compliance with vendor agreements and policies. May create renewal contracts, where applicable, and proactively manage contract renewals, ensuring timely execution and maximizing customer retention. Foster and maintain strong relationships with multiple-tier vendors, acting as a liaison between the company and vendors, effectively managing communication, escalations, and issue resolution. What We're Looking For >1 to 3 Years of relevant work experience Able to execute instructions and to request clarification when needed. Possesses strong data entry skills. Able to recognize and attend to important details with accuracy and efficiency. Able to communicate clearly and convey necessary information. Understand, communicate, and collaborate effectively with people across various identities. Able to interact effectively with higher levels of management (managers & above) Able to adjust readily to change and adapt as needed. Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities. Able to effectively multi-task. Able to collaborate and build solid, effective working relationships with others. Able to use relevant computer systems and applications at an intermediate level Working Conditions: Professional, office environment What's In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don't meet every single requirement? Apply anyway. At TD SYNNEX, we're proud to be recogni