Job Information
Securitas Security Services USA, Inc. Metro Operations Manager in Seattle, Washington
Metro Operations Manager - Full Time
Location: Seattle, WA
Rate: $34.65/HR
At Securitas, we are leading the transformation of the security industry globally. We have business operations in 45 markets and capabilities from guarding to tech-enabled security. We provide specialized guarding services and world class tech-enabled security to our prestigious clients. Our protective services, developed together with our clients, are designed to incorporate a high degree of technology content.
Position Responsibilities:
Develop, manage, and enforce security policies and procedures to protect physical and technology assets, employees, and visitors to include conducting risk analyses and audits to identify and address potential security vulnerabilities for a 24x7 security operation
Serves as a leader, coach, and mentor to direct reports. Meets regularly with employees. Evaluates performance of personnel. Documents career development opportunities, performance deficiencies, and disciplines according to client and company standards
Constant evaluation of operational programs and procedures for consistency and efficiency including providing solutions to address operational deficiencies and updating operational procedures as needed
Liaises with internal and external partners regarding security related projects
Optimize staffing models to ensure efficient staffing and vetting of personnel to ensure depth in staffing for all post assignments
Ensures the quality control of all internal and external formal reporting and communications
Works cross functionally with HR, Finance, and Operations team members to meet business objectives
Efficiently manage and oversee the operations team, ensuring adherence to all processes and procedures for both the client and the company
Acts as an escalation point of contact all complaints and inquiries received from the Client, management, staff, or other departments; investigates, prepares reports/statements, collects evidence, and presents findings to regional or senior management
Take ownership and ensure accuracy of weekly payroll cycling duties
Effectively own and implement strategic objectives on an ongoing basis to meet business and client needs
Drive automation and technology enhancements to create efficiency opportunity
Responsible for administrative and other support duties to include training, onboarding, and collection of metrics
Maintain awareness of all incidents locally and nationally to maintain operational readiness
Must be able to pass a two week Transit Security Officer training course
Must be physically able to complete Defensive Tactics, Use of Force and Physical Removal training
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What We Offer:
Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options
Paid Time Off - 4 floating holidays per year and 80 hours of vacation time per year
Paid holidays - (8 per year)
Paid Family Leave (up to 12 weeks a year in accordance with State law)
Parental Leave - 4-10 weeks of paid time off
Weekly Pay
Employee Referral Program
Virtual Medical Appointments With Telemedicine
Discounts On Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
Free Uniforms & Paid Training
Pet Daycare Discounts
Employee Assistance Program & So Much More!
Position Requirements:
21 years of age or older
High School Diploma or GED Required
Standard computer / technology skills needed
Must be able to provide exceptional customer service to our clients and their guests
Must be responsible, accountable, objective, and have a strong work ethic
Must have a strong grasp of appropriate and professional verbal / written communication
Conflict resolution and de-escalation skills a plus
Customer service background preferred
Must be able to interact with a wide range of individuals in a professional manner
Must be comfortable with report writing
Must have a valid driver's license
Must be able to work any time of day
Must be comfortable performing multiple styles of security including but not limited to foot and vehicle patrol, CCTV monitoring, incident response, and standing posts
Must be comfortable working with the general public which includes the homeless and transients
Must be able to complete extensive hands on training, conduct safety rides on authorized vehicles or an assigned location, and report any disruptive behavior on the system or property to local law enforcement - will be working closely with local law enforcement and could be expected to provide video reviews for a variety of cases
Must be comfortable answering panic station calls
Must be comfortable providing first aid if necessary
Must be familiar and comfortable de-escalating situations
2 years or more of security experience required
All candidates must be able to pass a drug test and background check
See a different world.
EOE/M/F/Vet/Disabilities
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About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.
Securitas Security Services USA, Inc.
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