Jobs for People with MS: National MS Society

Req #: 234461

Department: SCHOOL OF MEDICINE

Job Location Detail: Hybrid Eligible

Posting Date: 05/22/2024

Closing Info: Open Until Filled

Salary: $5,400 - $5,700 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230119_a11y.pdf)

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

UW Medicine Compliance has an outstanding opportunity for an Education and Intake Analyst to join the Program Integrity Team.

UW Medicine Compliance oversees the development and coordination of compliance programs across a wide range of risk areas, including clinical documentation/coding/ billing, privacy and information security, EMTALA, hospital-related research compliance (including clinical research billing), workplace ethics, industry relations, and conflicts of interest. The program covers all UW Medicine entities, including UW Medical Center, Harborview Medical Center, UW Primary Care Clinics, Airlift Northwest, Valley Medical Center, UW Physicians, the HIPAA Covered Entity and the UW School of Medicine. Interfaces include other university compliance offices on issues involving UW Medicine constituents and entities.

UW Medicine Compliance operates under the strategic guidance of the Chief Compliance Officer, UW Medicine/ Associate Vice President for Medical Affairs, UW (CCO/AVPMA). Directors with specific subject matter expertise direct program activities, report directly to the CCO/AVPMA.

The Education and Intake Analyst supports the education program with a focus on practitioner education and will be responsible for intake and triage of compliance inquiries. Reporting to the Director, Program Integrity, the Education and Intake Analyst must think tactically and strategically, attend to details, and follow up on project requirements and assignments; work collaboratively with others in an effective manner to facilitate problem solving. Communicate effectively orally, in writing and graphically. Facilitate and participate with teams and groups to achieve results. Recommend, improve or create new processes to support collection of data or enhancements used by the department.

DUTIES AND RESPONSIBILITIES Education Coordination: • Assist with the development and management of the UW Medicine Compliance education and training curriculum with additional specific focus on UWP specialty education. • Maintain annual approved compliance learning calendar, in accordance with the UW Medicine Compliance Work Plan. • Develop Compliance curriculum design standards, including brand awareness, content elements (goals/objectives), and quality checks. • Develop and document policies, procedures job aids, and process flows as needed to establish consistent use of the learning material/processes. • Develop and analyze the business process for the education and training status reports reflecting trainee activity attendance to make enhancement recommendations. • Conduct compliance education and training audits and make recommendations to minimize non-completion. • Ensure continual calibration of the UW Medicine Compliance Education, Training and Outreach plan to align with the goals and objectives as established by the UW Medicine leadership oversight committee, including UWP leadership. • Analyze training statistical and synopsis reports for insertion into committees and documents where Compliance reports on such activity (UW Medicine senior and entity-based leadership reports). • Catalogs and maintains the regulatory mapping for compliance-related education and training. • Establishes and assures version control of education and training material (e.g., curriculum). • ET&O documentation, registration, assignments and completions, status and compliance rate communication coordination.

ET&O Audience Identification: • Analyze UW Physicians, UW Medicine and UW HIPAA designation constituent groups in an effort to design, document and maintain enterprise-wide audience identification for associated compliance training requirement methods, for with a focus on UWP and Valley providers, including community providers that practice in one or in multiple locations, as well as transfer throughout the system. • Collaborate in the development of audience identification and deployment strategies of enterprise-wide training initiatives and plans. Prepare and analyze the trending reports for UW Medicine Compliance leadership to illustrate common trends, issues, training and enhancement needs/requests, and overall end user feedback about the audience/training assignments with specific additional focus on UWP reports. • Conduct analysis of trainee audience audits to confirm alignment of assignments, establish, refine and maintain standards for aligning compliance education assignments, scheduling and delivery logistics, capturing statistics and recommending programmatic changes after analysis of data.

ET&O Assignment Management (Learning Management System(s) Registration): • Analyze requirements to develop audience configuration specifications for entity specific and enterprise-wide compliance education and training initiatives. • Audit and modify to ensure education/training initiative audience mapping is accurate and education is assigned accurately and timely. • Monitor training completion and update Faculty Practice Plan Services (FPPS) team to ensure timely billing activation. • Manage documentation of audience assignment for each course, ensuring accuracy consistent with curriculum. • Analyze registration audit reports to identify gaps and non-completions for follow up with learners and managers. • Collaborate with subject matter experts and stakeholders to obtain requirements for education and training reports. • As necessary, act as backup to the Program Integrity Analyst o manage monthly education and training completion report creation/preparation.

Intake and Triage: • Provide timely and thorough intake of compliance-related complaints and inquiries from various systems and triage to appropriate subject matter experts throughout the health system. • Utilize a variety of systems/databases (SafetyNet; Unite, EthicsPoint-case management system for investigations and inquiries) throughout UW Medicine to facilitate intake and triage of compliance-related complaints/concerns. • Exercise independent judgment and initiative to solve complex calls, issues and problems consistent with the objectives and policies of the department, SOM, and the University. Direct individuals to appropriate personnel with extreme professionalism, diplomacy and discretion. • Coordinate and appropriately manage highly confidential information pertaining to compliance matters, protected health information, and privileged communications.

Project Management: • Participate in a variety of projects, actively contributing to timeline development, critical path identification, communications and reports. May lead small projects and serve as junior project manager for enterprise-wide projects. • Ensure completion of standard deliverables, as appropriate. • Obtain client requirements, memorialize project goals, identify scope, and outline constraints along with risk mitigation strategies. • Create project plans and charters in consultation with subject matter experts. • Communicate project updates to project team and executive leaders. • Participate in change management in consultation with project owners, and various enterprise-wide stakeholders. • Other related duties as assigned.

MINIMUM REQUIREMENTS • Bachelor's degree in Education & Training, English, Business Administration, Healthcare, or related field. • Two years increasingly responsible experience including online education and training deployment, project coordination, statistical analysis, manual process enhancement, etc.

Additional Requirements: • Demonstrated ability to analyze and present complex data to non-technical audiences. • Advanced computer skills including knowledge of Microsoft Windows products including Access, Excel, PowerPoint, Outlook, Visio and Project. Knowledge of Adobe software including Articulate and Acrobat. Understanding of software as a service (SaaS) application such as SmartSheet. • Demonstrated problem-solving and sound judgment to include discretion and initiative in carrying out responsibilities in a confidential manner. • Demonstrated proactive approach to problem-solving, and self-motivated to identify opportunities for improvement and recommend actions. • Demonstrated ability to utilize computer software, databases, project management software, communication programs and the Internet to accomplish responsibilities. • Highly developed interpersonal skills, excellent written and oral communication skills. • Demonstrated organizational skills, experience working with minimal supervision, ability to manage multiple and rapidly changing priorities. • Proven ability to handle sensitive situations and work with highly confidential information with excellence, tact and discretion. • Proven ability to track projects and manage deadlines. • Strong organizational skills to include the ability to work efficiently with competing priorities and deadlines. • Exceptional customer service skills. • Experience working with minimal supervision.

An equivalent combination of education and work experience may substitute for the stated requirement. DESIRED QUALIFICATIONS • Three to five years of relevant experience. • Knowledge of adult learning theory and instruction design. • Experience in an academic healthcare environment. • Knowledge of and familiarity with UW Medicine policies, procedures and operating environment. • Knowledge of UW Medicine learning management system(s). • Knowledge of compliance requirements in the academic or healthcare environment. • Project management experience; ability to develop project scope, identify deliverables, predecessors and successors, and timelines efficient to effect project success.

CONDITIONS OF EMPLOYMENT The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.