Jobs for People with MS: National MS Society

Description

Do you want to join an AWS team with a start-up feel and energized team members? Our group is a team of builders that Thinks Big to tackle exciting, impactful problems and drive excellence for AWS Sales, Marketing, and Global Services (Strategy and Operations). We drive the development of global policy, processes, and technology to support the rapidly-growing AWS Sales organization in sales planning activities. We strive to cultivate an engaged and active team culture through inclusive problem solving.

We are looking for an experienced content developer with proven experience designing and delivering process and technical content for a global audience. The Content Developer will be responsible for creating and maintaining high-quality content for AWS sales planning products and processes. You will play a vital role in making sure that the details of our processes and tooling are clearly described and easy to understand. The ideal candidate has excellent communication skills, strong program management skills, and technical aptitude that enables effective partnership with product and program managers. You'll participate in bringing to life topics like process mapping, data governance, and new tool launches.

Our audience includes sales operations employees, sales managers, and sales leadership as well as partner teams in data, revenue, and compensation teams. Our content helps them understand how teams operationalize the go-to-market strategy to support their teams.

KEY RESPONSIBILITIES

• Plan, write, edit, and manage a robust library of clear, comprehensive, builder-facing content, including user guides, product how-to guides, FAQs, and support content.

• Partner deeply with cross-functional teams, including program and product management, support, external partners and subject matter experts to gather information and understand what’s required to author content to support our users.

• Ensure structure, organization, and attention to detail across all content for new launches is accurate, up-to-date, and complies with standards and consistent destinations where users access our content

• Assist in driving end-to-end communications strategies across multiple channel levers to successfully reach and inform sales planners of key updates and launches

Your work will help to promote a self-service approach, addressing knowledge gaps to reduce support inquiries and keeping pace of changes to processes, policy, and tools functionality. Our goal is to provide a trusted content that guides customers through our processes and answers questions before they arise.

BASIC QUALIFICATIONS

• 5+ years as a content developer, communications lead, or content strategist

• 3+ years of program or project management experience

• Bachelor's degree in English, technical writing, or related field, or comparable job experience

• Experience with web publishing and content management systems (HTML, wiki markup)

• Ability to be self-directed and effective working independently, yet equally comfortable contributing in a diverse team environment

• Ability to interact with different business groups and dive deep into scoping and driving content development assignments for topics that have not been tackled before

PREFERRED QUALIFICATIONS

• 5+ years as a content developer or content strategist, with a focus on complex process flow and complex systems

• Outstanding skills in writing about complex technical and business subjects to a variety of audiences.

About Us

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

About the team

The SP2 team delivers global policy, program management, training & enablement, and customer support services to activate the AWS GTM strategy through construction of the “annual plan” and in-year adjustments.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

Basic Qualifications

• • 5+ years as a content developer, communications lead, or content strategist

• • 3+ years of program or project management experience

Preferred Qualifications

• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

• Experience in finance, business management and sales operations

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.