Job Information
Providence St. Joseph Health Chief Executive - Puget Sound PCN in Seattle, Washington
Description THE ROLE The Chief Executive (CE) is responsible for overall leadership, strategic direction, operations, and financial performance for the PCN to deliver the highest quality and cost-effective services within a fully integrated healthcare delivery system across the Puget Sound. The position is accountable for identifying and implementing opportunities to optimize ambulatory and group practice operational performance, physician alignment, clinical transformation, and coordinated care delivery across the continuum of care. The CE helps inform and executes divisional/geographical/system strategies that reflect shared priorities for clinical effectiveness and financial performance. The incumbent will effectively manage the overall cost structure of the PCN through the development of effective support management functions and will create efficiencies through utilization of continuous improvement processes and systems. The incumbent contributes to the design of physician compensation strategies and ensures an organizational culture that maximizes provider and caregiver engagement. Additionally, the CE collaborates closely with the leadership of system-wide support departments to ensure effective operations. Desired Outcomes: The CE is expected to accomplish several key objectives within the first 12 to 18 months. The following goals present some of the main objectives for the position: Demonstrate an understanding and commitment to the mission and values of the Providence and Swedish Health Services, adhering to the mission and values at all times. Establish a culture within the PCN that promotes customer service, visibility, transparency, and a focus on the patient. Establish personal and professional credibility through skillful leadership and delivery. Become a trusted integral member of the executive management team and a resource across the system. Effectively lead teams across the PCN. Create measurable and actionable steps for quality improvement in all publicly reported measures to achieve top quartile performance. Establish and implement a plan for demonstrated improvement and sustainment in patient experience measures. Work to facilitate cross-functional, multi-disciplinary collaboration with a goal to decrease silos, reduce variability and improve standardization and adoption of best practices. Coalesce the primary care and specialty groups to work together to achieve common goals. Redefine the care delivery model to deliver the most care with the lowest possible cost with the most efficiency. Standardize procedures and adopt best practices across the various medical group clinics, and other ambulatory sites. Standardize operational systems across the PCN. Establish standards of care that are consistent across all outpatient sites. In conjunction with the finance and IT departments, review practice management systems across ambulatory care sites, optimizing revenue cycle and documentation systems. Oversee the evolution of digital medicine and use of other contemporary healthcare IT strategies to improve patient access to care. Foster a culture of trust and partnership with physicians. Engage with physicians in strategic development and ensure that their practice flow is flexible and efficient to improve their work experience. Optimize financial performance and efficient operations. Provide opportunities for team mentoring and growth. Institute succession planning, talent management, and development of staff, with particular emphasis on building core competencies and nurturing career progression. Maintain strong staff engagement with both unionized and non-unionized work groups. Prepare the PCN for value-based reimbursement; participate in the development of a provider compensation strategy that is contemporary and value based. Develop a strong governance/advisory council for PCN