Job Information
Spire SeaTac Management LLC Rooms Controller in SeaTac, Washington
Description Purpose of the Positions: To work in conjunction with the Revenue Managers and the Sales Managers in handling all aspects of the Group room blocks from the point of turnover from the Group Coordinators. Through effective management of group blocks, room inventory, VIP room blocking, assisting the Director of Engineering with putting rooms out of order, off the market, and house use. The position will aid in maximizing yield management. ESSENTIAL FUNCTIONS Answer the telephone promptly and courteously. Enter guest reservations into the computer system quickly and accurately segmenting reservations into the appropriate category while using the hotel's selling strategy and knowledge of all rates, package plans, and hotel services, to close out sales and upsell the hotel as appropriate Maintain good relations with all guests. Communicate with Meeting Planner regarding changes to blocking, staff room, suites, etc. Ensure the following group functions are completed in an accurate and timely fashion: Read and initial the Group Resumes and Daily Function Sheets. Ensure that all Group VIPs, staff rooms, and suites are blocked consistent with the Group Resume. Review arrivals for the day; block rooms for VIPs, Special Service Request codes, and Comments. Run the following reports (Expected Departures, Expected Arrivals, Duplicate reservations, VIP Report, Comments, Out of Order/Off Market reports) Use arrivals report to review Special Service Request rate codes, Package rates, and coupons. Ensure blocking is done for all Special Service Requests Assign Show Room; review out-of-order and Off-Market rooms Communicate with Housekeeping about early departures, VIP, and special room blocks Ensure blocking is complete for future dates/days (days before arrival date) Review blocked VIP rooms and communicate to Housekeeping Check the Comments Report for room changes, late check-outs, and informational messages Monitor Housekeeping status throughout the day for blocked VIP, Special Service Request, and Suite rooms Check the in-house guest list with an Arrival Report or System to make sure there are no duplicates and ensure Market Segment tracking is accurate Charge credit cards for advance deposits for Travelweb, Orbitz, Travelocity, Priceline, and Hotwire Enter Contract (Airlines) rooming lists into the PMS, block rooms, pre-key, and check-in Attend weekly Group pick-up, resume meetings, and pre-convention meetings; prepare and communicate pick-up reports and rooming lists for each meeting Maintain an awareness of general hotel availability at all times Maintain a working knowledge of Convention Services, Sales, and Front Office areas, credit policy, different room types, and hotel services Change and cancel reservations as guests request. When canceling a reservation with a deposit, ensure proper coding in the reservation is done to advise on the status of the deposit Take reservations for suites, properly filling in the necessary information and blocking rooms GENERAL DUTIES Know your work schedule and follow it with reliability Work in a cooperative and friendly manner with fellow employees Maintain professional attire and personal hygiene Maintain clean, neat, and orderly work area Perform your job according to standard operating procedures Read, understand, and follow all policies, procedures, and practices as stated in the employee handbook Implement management company and hotel's safety and emergency policies and procedures (i.e. evacuation, first aid, etc) to include removing all safety hazards, following the company's OSHA Hazcom program, safe lifting techniques Utilize protective equipment, when applicable Promptly report substandard (unsafe) conditions to supervisor Promptly reports accidents, injuries, property damage, or loss to the supervisor Keep accurate communication flowing freely amon