Job Information
Spire SeaTac Management LLC Front Desk Agent in SeaTac, Washington
Description After landing at Seattle-Tacoma International Airport, our complimentary shuttle service will take you less than a mile away right to our front door. Westfield Southcenter, the Museum of Flight, and Angle Lake Park are great things to do nearby. Unwind in your spacious room with plush bedding and a flat-panel TV. AquaTerra Bar has libations and eats, M Market Coffee Shop will give you a caffeine boost and get your morning started. SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. We offer a comprehensive full-time benefits package consisting of EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more. In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression. Essential Job Functions: * Deliver unparalleled service, courtesy, and care to our guests * Respond promptly and effectively to guest questions and requests * Streamline the check-in and check-out process for guests * Answer incoming phone calls with promptness and professionalism * Excel at multitasking in a dynamic environment * Resolve guest concerns with attentive service recovery Physical Demands: * Ability to lift, carry, push or pull 10 lbs * Primarily standing for majority of shift Qualifications: Education: * High school diploma or its equivalent Experience: * One year of Front Desk experience in hotels preferred * One year of experience working in customers service or a guest-facing role required * Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel * Previous experience with hotel PMS systems a plus. Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) The EEO is the Law poster, and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Non-discrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) Qualifications Experience 1 years: Hotel Front Desk (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner