Jobs for People with MS: National MS Society

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6564769 JOB DESCRIPTION

Overview:

In partnership with the broader account team, you will be the customer ambassador, with a mission to develop the top line for your defined customer program, while driving value and aligning with your customer\'s overall goals and objectives. You will connect customer needs to existing capabilities, while working in partnership with proper SME\'s to drive the development of future solutions that will add recognized value to your customer. This position should work with your community of peers to share best practice, and develop new initiatives with the key account that are in alignment with the account\'s business and supply chain strategies.

This role plays an integral part of the global account management effort to develop business partnerships with the account at multiple levels of the customer organization, while also driving new business expansion opportunities for APLL. Your customer will see you as a trusted advisor who they will seek guidance from regarding business challenges that require creative solutions. You will perform as a strategic consultant, with ultimate responsibility to understand our customers\' needs and requirements, and then propose solutions that add value and build long lasting partnerships.

As the Key Account Manager, you will work in close collaboration with your counterparts at origin, as well as all functional and product leads, to develop solutions that will contribute to the top line growth of your defined customer program. You will not operate within an environment of constraints, but instead will operate within an environment of possibility when addressing new solution opportunities.

While overall responsible for the growth of the regional customer program, it is critically important that this position works very closely with the entire global account team community, and key customer stakeholders, to ensure clarity of understanding on the solutions sold and that the execution of these defined services are set up for success.

RESPONSIBILITIES

Responsibilities:

Responsible for the management, growth, and revenue retention of global account portfolios with combined revenue generation of more than USD \$10 million/year.

Customer retention and revenue leakage held at \< 2% for managed accounts

Strategic focus and understanding of regional customer key priorities/objectives over a multi-year time horizon

Continuous CM growth, achieved through continuous optimization of customer program

Proactively identifies new opportunities, increasing the footprint of business and solutions with assigned customer(s), ensuring an attractive and sizeable pipeline and high closing ratio.

Regularly conducts structured review sessions, aligning with customer\'s strategic objectives and priorities, offering continuous improvement and innovation.

Competently connects virtual account teams, ensuring true global customer representation, collaborating with related program management resources globally, exchanging best practices and sales leads.

Driver of owned initiatives within the regional development roadmap, working in partnership with the Key Account team.

Effectively translate newly sold customer programs to ensure that customer requirements and the commitments of APL Logistics are met.

Gain and continuously develop a deep understanding of APLL\'s services/overall capabilities in order to ensure that you can optimize the manner in which APLL is executing

Conduit back to APLL to drive service/solution development based upon customer needs/future vision, always ensuring that APLL is one step ahead of competition when it comes to being the partner of choice.

Responsible to mobilize internal stakeholders around value creation opportunities and to work closely in leading cross-functional teams to develop creative solutions to meet customer needs.

Driver/orchestrator of storyboard, solutions, pricing development and RFQ responses for both customer initiated tenders and proactive APLL top line development opportunities.

Mutual engagement with peer network to bring best practice initiatives/concepts back to your customer

Orchestrate and drive engagement of APLL and customer senior leadership, to ensure that strong relationships are developed/nurtured at multiple levels of the customer and APLL organization (via one on one calls, top to top meetings, etc).

Ensure that any potential risks related to the customer program are raised expeditiously so they can be dealt with swiftly, whether related to delinquent payments, impactful service issues, etc.

Ultimate owner of regional customer SOA.

QUALIFICATIONS

Qualifications:

Bachelors degree preferred or equivalent professional experience

Minimum 5 years of relevant international transportation/logistics experience; international order management preferred.

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