Jobs for People with MS: National MS Society

Description

Come to build the future with us! We are all striving to improve Seller experience and enable Brazilian and LatAm Sellers to be successful selling in the US through the Global Selling Program. As part of the Seller Experience, the Service Provider Network (SPN) is key to spread the Exports opportunity and make the process smoother for our Sellers.

We are looking for a creative, results-driven Program Manager to drive the BR and Rest of LatAm SPN strategy and define exports solutions by identifying frictions, and creating mechanisms to guarantee providers and programs that will support sellers and reduce the time to launch. This role will own the strategy in BR and will be responsible to manage, track and improve our key channels and providers to cover key steps to export and improve sellers knowledge and confidence to succeed when selling abroad. This role will also own the reporting of key content and metrics to the leadership team and broader organization, partner with central teams and influence senior stakeholders.

This is a fast-moving role, requiring strong prioritization, dive deep and communication skills. Day-to-day activities can change as our business grows and this person can expect to build initiatives that reaches thousands of potential selling partners. Being flexible and comfortable with ambiguity will be required for success. The ideal candidate is able to conduct themselves autonomously, successfully manage a demanding project pipeline, and effectively communicate and foster strong relationships with the team.

Key job responsibilities

Create and execute BR and Rest of Latam SPN and Exports plan aligned to business priorities

• Manage all aspects of the initiatives: strategy building, doc writing, planning, messaging, , launching, optimizing and reporting.

• Be the main point of contact and manage mechanisms ensuring bar-raising execution.

• Conduct deep dive analyses to understand performance, business impact metrics and points for improvement based on Seller's feedbacks.

• Collaborate with internal and external insights teams to identify opportunities and leverage them in creating strong narratives for our audiences.

• Define metrics to track program adoption and revisit plan to improve initiatives focused in targeted goals.

About the team

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

• 3+ years of program or project management experience

• 3+ years of working cross functionally with tech and non-tech teams experience

• 3+ years of defining and implementing process improvement initiatives using data and metrics experience

• Bachelor's degree

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of driving process improvements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules