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Job Information
Jostens Customer Service Rep in Santiago, Dominican Republic
Job Title: Customer Service Rep
Location: Santiago - On Site / WFH after 3 Months
Salary: DOP$40,000 + Incentives up to 6k per performance Shift: 9:00 am - 6:00 pm and 10:00 am -7:00 pm during DLS
GENERAL DESCRIPTION OR PURPOSE OF THE JOB:
The customer service representative is responsible for handling Sales/Consumer requests and processing these into our CRM systems. Orders are received by telephone, fax, and email. They are the customer's front-line communication and help resolve complaints/returns. Provides help and assists in all the activities related to the department.
Responsibilities:
Processing Consumer/Sales requests via email and call center
Communicating with customers/sales reps-Product/program questions/Returns
Training and Education- Product/Entry
General Housekeeping/Filing
Communication with factory/Art Dept./Order changes
Job Requirements: Required:
High School diploma
Strong work ethic, excellent typing skills, professional phone etiquette, strong effective
interpersonal communications, listening skills, and attention to detail both written and verbal.
Listening skills and attention to detail in both written and verbal communication is key
Advance English Level
Dominican ID
Live in Santiago
Able to work on site
Benefits:
Weekly Payment
Law medical insurance and AFP
Complementary Medical Insurance
Life Insurance
2 way free Transportation
Internal Bank
Credit in pharmacy and optic center
Referral Program
Growth Opportunities
WFH after 3 months
Jostens
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