Jobs for People with MS: National MS Society

Job Description

Our client is seeking a Media Delivery Operator to join their Media Delivery Team. This team is responsible for the entire audio and video encoding supply chain from content acquisition to delivery. Consisting of an agile and responsive team of technicians that perform the daily processes and procedures of our live and on-demand video streaming products to deliver a high-quality experience to our viewers. The department's responsibilities provide round-the-clock support for these products, ensuring proper functionality across all platforms and front-end playback scenarios. The Media Delivery Operations team provides operational and procedural support for our partner products, including system health monitoring and incident management, live and VOD streaming media orchestration, and cross-team communications.

Responsibilities Include:

As a Senior Media Delivery Operator, you will work with a small but dynamic team responsible

for monitoring and troubleshooting the VOD ingestion pipeline.

Review audio/visual content against strict deadlines and coordinate with external partners to fix content to ensure deadlines are met.

Research and normalize metadata

Create tracking tickets for assets that need remediation and follow them to completion.

Troubleshoot technical content issues with A/V, XML, and timed text

Monitor the health of the encoding pipeline, checking for errors, rejections and failures, and provide technical and operational support.

Identify and triage internal incidents, escalating them to the appropriate technical teams in a timely manner.

Update documentation and train team members on procedures.

Provide ongoing status of the overall health of the ingest pipeline to senior staff

Upcoming merge project will require monitoring injest systems and troubleshooting video issues. QC Metadata. Will be receiving thousands of VOD deliverables over short period of time and require extra staff to manage this launch workload.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

2 years experience supporting Media Operations - Audio/Video

Experience supporting a VOD ingestion pipeline

Troubleshooting technical content issues using A/V, XML

Strong documentation

Hybrid, 2-3 days a week in the Santa Monica office null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.