Jobs for People with MS: National MS Society

Job Description

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Career Level - IC3

Responsibilities

Responsibilities:

• Remote technical support using phone, email, and web applications technologies for OLVM to customers worldwide.

• Handling, and pursuing customers for updates towards problem resolution.

• Customers will look to you for assistance in addressing their needs in a timely, professional manner.

• Filing and tracking product defect reports.

• Requesting and tracking enhancement requests.

• Writing documents for our knowledge base, tracking and processing the comments on them.

• Continually exercise and grow your diverse skills as you deliver the highest quality support possible to customers.

• Proactive and reactive Escalation management including regular monitoring and reporting of open Executive-level escalated issues and coordinating Support/Development resources to expedite resolution.

Main Duties:

• Handle service incidents from customers about Oracle Linux VM

• Monitor team's service tickets and respond to them if needed.

• Propose training plans for team members by assessing daily work.

• Analyze software defects and communicate with our engineering team regarding them.

• Receive escalation requests and discuss countermeasures with customers.

Qualifications & Skills Requirement:

• Excellent knowledge of Oracle Linux, Red Hat platforms administration

• Knowledge of the Linux operating system internals, particularly crash/vmcore experience

• Knowledge and experience of Xen tools/environment

• Experience with KVM Virtualization and Cloud (Public or Private) environments

• Experience with C/Python programming is very beneficial

• Customer focused with a pro-active and responsive approach

• Strong written and verbal communication skills in English

• Strong analytical and troubleshooting skills

The position may also require weekend shift work on a rotational basis.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer