Job Information
Optima Medical Management Group Patient Care Coordinator in San Ramon, California
Patient Care Coordinator
Job Summary:
The official job title is Lead Care Manager (LCM).
Please read the bottom Travel section for schedule and travel details.
The Lead Care Manager (LCM) role involves developing personalized care plans, coordinating
member services, and collaborating closely with members and families to ensure they receive
necessary medical treatment and support. The LCM will consult with members to determine
their needs, develop individualized action plans, and work with care teams to manage the
member experience effectively. Providing emotional support, resolving administrative issues,
and ensuring timely access to care are key aspects of the position. Compassion, healthcare
knowledge, and exceptional customer service are essential qualities for assisting members in
becoming self-sufficient in health.
Responsibilities:
Interview members to assess medical and social needs and provide education about
their condition and medication, while developing individualized care plans.
Respond to member inquiries and concerns, ensuring adherence to hospital and legal
requirements.
Collaborate with interdisciplinary teams, locate medical and social resources, and
coordinate social service plans.
Advocate for members, consult with healthcare providers, arrange appointments
and treatment plans, evaluate member progress, and assist with healthcare
barriers.
Maintain empathy and professionalism while contacting memb