Jobs for People with MS: National MS Society

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Emerson IT Service Delivery Planning & Analytics in San José, Costa Rica

Principal requirements

  • Work with the Service Delivery management team, supporting the processes to identify, communicate, follow-up and measure key financial performance indicators.

  • Facilitate, plan, and support the following Management Processes:

  • Service Delivery Team Financial best practises awareness

  • Team Resource usage, capacity management and employee data accuracy, in full collaboration with relevant resource managers

  • Team Financial Objectives Planning – Including quarterly POR Planning/Review process.

  • Act as process owner for Budget preparation, AOP planning and development of presentation material. Owns the process to capture required data and get presentation material ready. Propose improvements to this process to make it standard, fluid, transparent and automated.

  • Act as subject matter expert and process owner for Asset data accuracy. Includes preparation of asset reviews, stock level controls, and improvement of asset retirement and asset replacement data quality.

  • Contribute to Global Service Delivery Performance Review process/activity – including internal (Team) and external (CIO Staff level) audiences - Detailed review and preparation.

  • Administering quarterly Business Unit and World Area Check-in meetings – POR, Projects, Performance Metrics in relationship with Service delivery Regional Director and Area Managers within Region

  • Support the creation of digital content and communication by cascading insights and action plans supporting:

  • Annual Operating Plan (AOP)

  • Quarterly Business Review (QBR)

  • Leadership meetings

  • Monthly BU/WA IT Leader-meetings

  • Rewards and Recognition program for individuals and Service Delivery teams

  • Team development and teamwork – e.g. Coffee with Leadership initiative

  • Other identified forums

  • Provides financial coordination support for programsand projects that help facilitate the goals of the IT Service Delivery Organisation.

  • Support the analysis of continuous improvement initiatives, support needs for performance information before and after changes/improvements are implemented.

  • Act as catalyst and booster of the quality of any data supplying to fiscal responsibility. Be a transversal relay for appropriate financial information sharing to and from Area managers within World Regions.

  • Act as transversal Regional Analyst Team member to work together to improve budget management processes and related data.

Our Offer To You:

We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.

Commitment with Diversity and Equal Opportunity

Emerson is committed to its core values and believes in respecting DE&I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.

At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:

  • Black Employee Alliance

  • Diverse Abilities

  • HOPE

  • LGTBIQ + Allies CR

  • Costa Rica SOMOS

  • Mosaic

  • Women's Impact Network

At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and innovative technologies has positioned us as a leader in the world of automation solutions and engineering.

We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to address sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.

We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Requisition ID : 24002272

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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