Jobs for People with MS: National MS Society

Job Description:

Join our Team! DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care team into Costa Rica!

Who is DEXIS and why should you join the team?

We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.

Where are we?

We are located at Ultrapark 1, La Aurora, Heredia

Position Summary

The primary function of this position is any or all phases of processing software upgrades, conversions and supporting our customers through the upgrade process. Support channels including but not limited to phone support, email support and Live Chat support.

The is an in-office position with staggered shifts between core departmental hours of 7:00am - 5:00pm CT, Monday - Friday in order to support US/Canadian customers. This position may be required to work holidays and overtime as dictated by business needs.

Essential Duties and Responsibilities

• Review and process upgrades in a timely manner according to released work instructions.

• Support customers over the phone, Email and/or Live Chat.

• Provide world-class customer service, response time, and follow through to internal and external customers.

• Verifying accuracy of complete upgrades through quality self-checks

• Ensure smooth and seamless processing of upgrades and conversions.

• Provide fast responses and always maintain an elevated level of professionalism.

• Other related administrative duties/projects as directed.

Job Requirements:

Excellent written and verbal communication skills are needed as well as heavy proficiency in word and excel. Excellence in accuracy and attention to detail is a must. Superior time management skills are essential. This position requires working standard departmental support hours (8am – 5pm EST Mon-Fri), holidays and overtime, as dictated by business needs.

MINIMUM REQUIREMENTS

• HS Diploma or equivalent

• 1-year previous experience in customer service role.

PREFERRED REQUIRMENTS

• SAP experience

Relationships:

Internal relationships:

• Reports to the Technical Support Supervisor

• Frequently interacts with all functional departments

External Relationships:

• Frequently interacts with customers and partner dealers

Operating Company:

DEXIS

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.

Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .