Jobs for People with MS: National MS Society

Job Description

As a Remote Certified Medical Assistant, you will play a crucial role in our pharmacy call center operations. Your primary responsibility will be to make outbound calls to patients, physicians, and pharmacies. You'll provide essential support, answer inquiries, and assist with medical-related tasks. This position requires strong communication skills, empathy, and a solid understanding of medical terminology.

Responsibilities:

-Place outbound calls to patients, physicians, and pharmacies following established protocols.

-Verify patient information, update records, and schedule appointments as needed.

-Provide accurate and clear information regarding medications, prescriptions, and medical procedures.

-Assist patients with questions related to their health, treatment plans, and follow-up care.

-Collaborate with healthcare providers to ensure seamless communication and coordination.

-Document all interactions accurately in the system.

-Maintain patient confidentiality and adhere to HIPAA guidelines.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

-Certified Medical Assistant (CMA) Certification: You must hold a valid CMA certification.

-Experience: 2+ years of experience in a medical call center or similar role is required.

-Excellent Communication Skills: Clear and empathetic communication is essential.

-Medical Terminology: Proficiency in medical terminology and understanding of healthcare processes.

-Computer Literacy: Comfortable using call center software, electronic health records (EHR), and other relevant tools.

-Time Management: Ability to manage outbound call volume efficiently.

-Adaptability: Able to adapt to changing protocols and guidelines.

-Work Ethics: Punctuality, reliability, and commitment to patient care. Experience working in a pharmacy or pharmacy related capacity null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.