Job Information
City and County of San Francisco PRODUCT DIRECTOR (0932 Manager IV) in San Francisco, California
The San Francisco Digital Services Team is transforming how residents interact with the City, by building services designed around the people that use them.
The team improves the public’s experience with the city by delivering high-quality, accessible experiences for the website, in-person experiences and for the city employees supporting these services.
SFDS is composed of product managers, designers, developers, and content strategists. As a member of this team, you would be part of a new and growing movement, with an opportunity to shape the City’s approach to technology.
Our Values
We are committed to equity in our hiring, team culture, and product outcomes and to fostering an inclusive work environment. We are building a team that reflects a diverse set of lived experiences and identities. This effort includes considering qualified candidates across a spectrum of races, colors, religions, genders, gender identities, sexual orientations, national origins, genetics, disabilities, ages, or veteran status. If you’re looking for a team where you can make an impact and improve the lives of all San Francisco residents, then we want to hear from you.
About the role
This position is hybrid in-person/remote, requiring 1 day a week in the office.
The SFDDS Product Director has an unparalleled opportunity to shape the City’s digital products and services, from the high-level product roadmap to citywide metrics and product standards and will be responsible for the following:
Provide clear product vision and strategy across all of our products, and set a high ambition for our work
Lead and manage the Digital Services Product team of 4 PMs ranging from mid-level to very senior: support them in leading multi-disciplinary agile product teams and shipping great work, help them standardize their approach and tools, and share their work among the team and in the wider city
Alongside the CDSO and Delivery Director, form strong relationships with our peers and partners in departments: help departments frame problems to solve, support research efforts citywide, develop thoughtful metrics, and strategically sequence efforts across products
Collaborate closely with senior peers (Engineering Director, Delivery Director, Chief Data Officer, and heads of Design and Content) to align strategy and practice across the Digital and Data Services team
Be adept at managing vendor relationships where needed, and at the same time, be committed to Digital Services owning our own products and using open source technology where possible and practical
Elevate inclusion and accessibility from all angles – disability, language, culture, and income level
Be deeply attuned to resident and partner needs, and value the input of designers, researchers, analysts, and policy teams
Represent Digital and Data Services to staff at all levels in the City, and provide expert input where it is needed in other departments
Champion and teach the practice of product management throughout the City
Contribute as a leader to the culture of the SFDDS team overall, making sure communication is constructive, honest and open, and leading by example
Minimum qualifications
A baccalaureate degree from an accredited institution (up to 2 years of additional experience above minimum may be substituted in its absence)
5 years of professional experience in Product Management of which 3 years must include supervising professionals.
Desired Qualifications
Past shipping responsibility as a senior product manager or DRI
Experience managing products in regulated industries or government
Experience as a Group Product Manager or managing Product Management teams
Experience teaching Product Management or mentoring PMs
Experience with any of our major service domains: affordable housing, city planning, business permitting, public health, emergency services, grantmaking, etc
Public sector experience of any kind as a professional or volunteer
Experience managing open-source CMS products
Past excellent relationships with cross-disciplinary peers
Experience presenting and negotiating at executive level
Strong communicator orally and in writing - persuasive, authentic, and clear
Bilingual experience is always valuable to our team
Self awareness and humility
Important: Your application must include a resume and a cover letter that explains why you are applying for this job, and how your experience makes you a good fit for this role. To upload these items, please attach using the "additional attachments" function.
Guidance for Applying: Applicants must include all relevant job experience in the online application.
Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Additional information
Information About The Hiring Process (https://sfdhr.org/information-about-hiring-process)
Conviction History
Employee Benefits Overview (https://sfdhr.org/benefits-overview)
Equal Employment Opportunity (https://sfdhr.org/equal-employment-opportunity)
Disaster Service Worker (https://sfdhr.org/disaster-service-workers)
ADA Accommodation
Veterans Preference (http://sfdhr.org/information-about-hiring-process#veteranspreference)
Right to Work
Copies of Application Documents (https://sfdhr.org/information-about-hiring-process#copies)
Diversity Statement
Additional information
Application Opening: June 24, 2024
Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before Monday, July 8, 2024.
Salary Range: $77.70- $99.1375(hourly) / $161,616 - $206,206 (annually)
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.