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Job Information

Marriott Front Desk Agent - Franchised in San Antonio, Texas

Job Number 24094335

Job Category Rooms & Guest Services Operations

Location TownePlace Suites San Antonio Westover Hills, 10015 Westover Hills Boulevard, San Antonio, Texas, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Additional Information: This hotel is owned and operated by an independent franchisee, Krish Investments. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

What you’ll do:

  • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes

  • Secure payment, verifying and adjusting billing as needed

  • Provide guests with room and hotel information, directions, amenities and local interests

  • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff

  • Complete cashier and closing reports, counting the bank at the end of each shift securely

  • Accept and record wake-up calls, delivering to the right department

  • Communicate any emergency, lost item or theft to proper security staff and/or authorities

  • Keep contingency lists in case of emergency and communicate any necessary messages

JOB REQUIREMENTS

What we’re looking for:

  • A warm, people-oriented demeanor

  • A team-first attitude

  • A gift for paying attention to the smallest details

  • Punctuality

  • This role requires compliance with quality assurance expectations and standards.

  • Perform other reasonable job duties as requested by Supervisors.

  • Anticipate and address guests ‘needs.

  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

  • Develop and maintain positive working relationships with others.

Description of Pay and Benefits, if any:

  • Hourly

  • Marriott Benefits

This company is an equal opportunity employer.

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