Jobs for People with MS: National MS Society

Description We are offering a Customer Service Representative role based in Salem, Oregon. This position will be centered around providing excellent customer service in a call center setting. The role will entail using various software programs for accurate scheduling, assistance, and support. The successful candidate will be expected to multitask effectively, managing multiple screens and telephone software while maintaining a courteous and detail oriented level of assistance. The workplace is a dynamic, fast-paced call center environment.

Responsibilities:

• Provide outstanding levels of customer service in line with the company standards. • Utilize various software programs for scheduling, assistance, and support tasks. • Balance multiple tasks simultaneously, including managing multiple screens and telephone software. • Maintain a pleasant, courteous, and detail oriented level of assistance at all times. • Ensure proper documentation of all calls for record-keeping and follow-up purposes. • Follow established call-handling procedures to ensure uniform support within the department guidelines. • Continuously strive to meet call handle volume and productivity performance metrics. • Take on additional projects and opportunities as they arise. • Maintain regular attendance and punctuality to ensure efficient operations. • Support and improve the overall customer experience at all times.

Skills:

• Customer Service • Documentation • Procedures • Scheduling • Workstation Support • Call Center Customer Service • Productivity • Customer experience Requirements • Proven experience in a customer service role • Excellent knowledge of customer service procedures and principles • Strong ability to provide workstation support • Experience in call center customer service is highly desirable • Ability to handle scheduling and manage financial notes • High School Diploma or equivalent educational qualification • Ability to handle replacement and specification tasks • Excellent communication skills for clear explanation of products or services to customers • High level of productivity and ability to manage multiple tasks • Consistent attendance record • Understanding of customer experience strategies and implementation.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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