Jobs for People with MS: National MS Society

The Department of Mental Health (DMH) is seeking qualified professionals for the position of Human Services Coordinator to promote services that are clinically appropriate, least restrictive and delivered close to home. The services are designed to be strength-based, recovery-oriented and culturally/linguistically competent. The selected candidate advocates for client’s rights with all community providers, agencies, families, court systems, employers and significant others to ensure that client’s rights are recognized and respected. Please note: This position is full time 37.5 hours per week, 9:00am-5:00pm This position travels to meet with clients and family members outside the office in various settings such as homes, hospitals, programs, and other accessible community settings. Candidates will need access to a reliable motor vehicle for transportation. /_Duties and Responsibilities (these are a general summary and not all inclusive):_/ * Develops comprehensive assessment of client needs by interviewing client, obtaining records and information, reviewing referral information, and interviewing clients to evaluate functional level and service needs. * Provides supportive counseling, outreach, and education to clients and family members to assist them in identifying, accepting, and obtaining the necessary services. Is instrumental in maintaining and enhancing existing skills and resources, and/or changing non-adaptive behaviors. * Maintains an assigned caseload by meeting with clients on a regular basis, ensuring that financial entitlements and health insurance are obtained, acting as an advocate to clients and their families, and ensuring client access to services. * Develops, coordinates and monitors client service plans with clients and service providers; chairs and convenes meetings to review and modify the service and risk management plans as needed; recommends and implements the referrals and transfer of clients to other programs and services. * Utilizes and integrates the Management Health Information System (MHIS), effectively, into the job duties described above in performing functions related to the position of Human Service Coordinator. (Eg: Records and maintains accurate data in client electronic record; to include demographic data, appropriate recommendations for services, complete Medicaid billing and turnaround document; documented encounters and progress notes within the required guidelines established by DMH and MHIS.) * Facilitates and/or participates in client review meetings such as hospital discharge planning, program client reviews, Treatment Team meetings, and At Risk meetings, in order to monitor client service plans and make recommendations for other services that will meet client needs. * Assess potential crisis and risk level of client and collaborates with client, crisis team, and service providers to facilitate appropriate planning. Assists clients in acute crisis by facilitating timely connection with appropriate crisis intervention service. * Refers clients to programs and services and facilitates their adjustment by completing required forms, advocating for clients with programs and services, education clients about procedures, and by transporting client when necessary to the required services to ensure the implementation of service plans * Maintains client records by requesting all relevant client reports, documenting progress notes, termination and interval summaries, risk management plans, meeting minutes and regularly updating changes in client records to ensure completeness and accuracy. * Serves as a representative of the Department in order to foster public relations by maintaining good working relationships with service providers, community agencies, hospitals, and individuals, for the purpose of ensuring a good quality of client care and resource allocation. * Identifies clients at risk, and problems or gaps in service delivery system that impact on client needs and access to services and provides feedback to supervisory staff for planning purposes. * Meets with assigned clients on a regular basis according to individual service needs. * Ensures assigned clients obtain and maintain financial entitlements and health insurance in which they are eligible and act as an advocate for clients and their families to ensure access to services. * Participates in regular supervision meetings and participates in trainings and workshops that will enhance case skills. * Complies with HIPAA regulations and confidentiality standards regarding the disclosure of protected client information. * Is accountable for time management and observes proper office procedures. * Performs other duties as assigned. /_Required Qualifications:_/ · Demonstrated knowledge of psychosocial problems of those with mental/emotional disorders and the types and symptoms. · Knowledge of the principles, practices and techniques of counseling. · Familiarity with the types of programs and services available to individuals living with mental illness. · General understanding of interviewing techniques. · Knowledge of methods of general report writing with the ability to assess case management process and results. /_Preferred Qualifications:_/ * Strong and effective interpersonal skills, including the ability to listen well, relate to others and demonstrate sensitivity and respect for individuals. * Demonstrated commitment to serving a diverse population with cultural competence and sensitivity, as well as the ability to work with a wide range of constituencies with diplomacy and tact. * Proficiency in Microsoft Office applications including Outlook, Word, and Excel. * Given the population served, bilingual or multilingual fluency. /_DMH Mission Statement:_/ The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research. // /_Pre-Hire Process:_/// A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants." Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4. First consideration will be given to those applicants that apply within the first 14 days. * * Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below. Substitutions: I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience. Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment. Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Community and Social Services* *Organization: Department of Mental Health *Title: *Human Services Coordinator I North Shore Site Office Location: Massachusetts-Salem - 45 Congress St Requisition ID: 2400066R