Jobs for People with MS: National MS Society

Position Overview: Beacon Hill's client in Downtown Saint Paul, MN is seeking a Contract Customer Operations Representative to join their team. This is a short-term position designed to support service levels during peak periods, with the possibility of extension or transition into other roles based on business needs. The role is primarily remote, with some in-office presence required on select days. The pay rate is $20/hr, and the shift is from 8:00 am - 4:45 pm this is a 2-month contract opportunity with opportunity of extension. Position Type:

• Monday to Friday (No weekends)
• Hybrid work option
• Candidates must reside within a 90-minute commute to St. Paul, MN.

Key Responsibilities:

• Answer inbound calls from customers and ensure they are promptly transferred to the correct department or representative.
• Provide exceptional customer service in a fast-paced, high-volume environment.
• Use questioning techniques to identify the appropriate department or person for customer inquiries.
• Leverage internal resources (software applications, corporate directory) to route calls efficiently.
• Follow established procedures to ensure accuracy and consistency in call handling.

Hybrid Work and Office Requirements: This position is primarily remote but will require in-office presence for:

• Technical disruptions (e.g., internet/electricity outages or laptop failure lasting more than 1 hour).
• Special events as determined by management.
• Other business needs that may require in-office support.

Qualifications:

• Strong customer service skills and a desire to help others.
• Ability to manage high call volumes (approximately 75-90 calls per day).
• Clear verbal communication skills to maintain a professional and helpful tone with customers.
• Strong computer skills with the ability to multitask effectively.
• Ability to work efficiently under pressure and follow established procedures.
• Technical requirements: Must meet specific Wi-Fi bandwidth and other technology criteria for remote work, including a wired internet connection (NOT Wi-Fi).

This position provides the potential for growth within the organization and offers a great opportunity for candidates looking to expand their career in customer operations. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon H ll Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)